FirstBank Jobs

Sales Operations Specialist

Location:

Greensboro, NC, US, 27409

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

The Sales Operations Specialist is responsible for preparing documentation and/or verifying the accuracy of documents prepared internally or by our dealer body, for all customer financing and programs offered by Volvo Financial Services USA (VFS USA). The Sales Operations Specialist will be responsible for managing the retail contract documentation process for the Truck Sales channel. The Specialist ensures timely and accurate processing of retail contracts that includes receipt, processing, validation, audit, system updates, and submittal for funding. They provide the highest level of customer support to VFS dealer and customer portfolios in the US. In this role, you will create a best-in-class customer experience by ensuring positive and flawless customer onboarding with VFS.

Responsibilities:

• Manage and audit documentation preparation and execution, including communications with dealers, customers, District Finance Managers, and legal counsel.

• Actively engage with commercial field and inside sales teams to achieve commercial targets.

• Ensure accuracy and sufficiency of all contract package submissions.

• Track and follow-up on any missing items ensuring documentation packages are ready for funding in a timely manner.

• Manage reporting, communications, and exceptions proactively

• Approach the position with a continuous improvement mindset, identifying areas for improvement and contributing to the implementation of improvements.

• Manage and proactively support both internal and external customers by providing a superior level of service as well as a proactive and educational approach to industry issues and concerns.

• Assist with completing various Contract and Asset management tasks relating to insurance, titles, UCC and contract file management required to complete each transaction.

• Lead in training on all systems and processes within Sales Operations.

• Active member of a cross-functional team to gain a detailed understanding of their processes and procedures and how they relate and influence the overall Customer Experience.

• Participate in defining the business requirements for designing and testing a state-of-the-art system to streamline the deal flow process and maximize turnaround times.

• Assist Legal Counsel in identifying opportunities to streamline our documentation packages.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Education and Experience:

• Prior captive equipment finance and leasing company experience preferred.

• Credit, accounting, and pricing knowledge and experience is a plus.

• BA or BS in business a plus.

• Experience managing customer issues including proactive problem-solving, research, and analysis with a focus on win-win solutions.

• Proven organizational skills with the ability to prioritize work and effectively work on multiple tasks in a fast paced, demanding environment.

• Experience working in a professional environment where sound business judgment, attention to detail, a fast pace and a flexible and adaptable approach are valued.

• Demonstrated high level of integrity, energy, and a positive customer and quality focus with ability to work within a team environment.

• Proven written, verbal, and interpersonal communication skills.

• Fluency in reading, writing and speaking English; additional languages a plus.

What’s in it for you?

We are pleased to offer a solid package of compensation and benefits. You will enjoy:

• Competitive base pay

• Comprehensive medical, dental and vision insurance

• Generous PTO

• Tax deferred retirement plans, varied by business; 401(K) with company match

• Global organization with expansive career growth opportunities

• Volvo Group University for professional and personal development

• Workplace health/wellness and reimbursement programs

• On-campus fitness center and café

• Avid approach to Sustainability

• Culture with a passion for Diversity, Equity, and Inclusion for all

• We also offer an array of additional benefits and programs that make today’s challenging reality of combining work and per sonal life easier. We will gladly share this information and more at any time during the interviewing process or as part of your offer letter.

Ready for the next move?

If you want to make a real impact in your career, Volvo Financial Services is where you want to be. We look forward to meeting you.

Volvo Group North America is an Equal Opportunity Employer

EOE/M/F/D/V

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

The above statements are intended to describe the general level of work being performed by persons assigned to the classifi cation. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of the job.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Financial Services , we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Greensboro, North Carolina, USA and serves Volvo Group customers and dealers in more than 50 markets.

Job Category: Commercial Financial Services

Organization: Volvo Financial Services

Travel Required: Occasional Travel

Requisition ID: 10757

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Greensboro