FirstBank Jobs

The Senior Accounts Manager will serve as the primary point of contact for our established customers and play a vital role in customer experience and maintaining our reputation for excellence. The ideal candidate will have leadership in account management, a passion for helping others and building relationships, and the ability to thrive in a fast-paced environment. Key Responsibilities: • Serve as the main point of contact for client inquiries, requests, and escalations • Handle inbound calls and emails from customers professional and efficiently • Receive and process customer purchase orders, ensuring accuracy and resolving any discrepancies • Proactively communicate between clients and internal teams to ensure smooth and timely delivery of products • Coordinate with other departments to address customer needs • Build rapport and establish trust with prospective and current customers • Prepare and deliver high-value job quotes based on project information • Follow up on quotes, ensuring our quotes are competitive and aligned with market conditions • Report and update department heads on high profile projects • Stay up-to-date on product knowledge, company policies, and industry trends • Generate reports on product sales to inform business decisions • Assist with general sales and warehouse duties as needed to support the team

Shift Monday-Friday 8am-5pm.    *NICE BENEFIT PACKAGE UPON HIRE INCLUDING QUARTERLY BONUSES!! *

PLEASE CLICK "APPLY" ON PACAREERLINK.PA.GOV AND SEE "FOLLOW-UP INSTRUCTIONS"