Job Information
FLEX-STAFF, INC. - STEVENS POINT Customer Care Rep in HALES CORNERS, Wisconsin
JOB REQUIREMENTS: We are gearing up for another customer service need with one of our Stevens Point area clients. Will be responding to customer inquiries through multiple channels including telephone, email, web-chat and digital channels which may include: online, mobile and IVR in a cross functional contact center. CUSTOMER CARE REPRESENTATIVE candidates will: Respond to customer\'s telephone, chat and email inquiries. Respond in a professional and pleasant manner in all interactions. Provide quality service as a differentiator for client to retain current customers and to attract new business. Demonstrate the ability to quickly change one\'s approach to a situation and adjust to constraints or multiple demands. Incorporate product, service and procedure changes communicated through a variety of mediums into everyday working procedures. Perform and transact appropriate maintenance and monetary transactions including negotiation of fee refunds, lost/stolen debit cards, demographic updates, stop payments. etc. Protect customer from exposure to loss, fraud and/or identity theft by complying with all department and company confidentiality guidelines. ***** OTHER EXPERIENCE AND QUALIFICATIONS: -1-2 years customer service, banking, insurance, telemarketing/sales experience required. -PRIOR call center experience is HIGHLY desired ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: stevenspoint@flexstaff.com Apply Online: www.flexstaff.com Call For Appointment: 715-343-9000 This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.