Job Information
Xylem Waste Water Sales Manager - South in Harlow, United Kingdom
Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Treatment Sales role will be responsible for directly meeting and exceeding all sales, marketing, field service and business development activities relative to the Xylem Treatment works initiative. The Regional UK Treatment Sales role responds to customer inquiries and proactively identifies and drives new business opportunities through the entire life cycle of our products to build long-term customer intimacy. The Regional Treatment Sales role will work with cross-functional internal teams to improve the overall customer experience. This role will fully support all the Xylem products within a Treatment works.
Essential Duties/Principal Responsibilities:
This role will take a targeted approach to all Municipal Treatment operational spend and opportunities across the Southern UK region.
Achieve sales targets through both customer and internal engagement, Value Selling and Opportunity Management.
Manage the sales process from initial inquiry to purchase order.
Communicate clearly and efficiently with all other departments within the company to ensure that sales leads are followed up and that quotations and orders are accurately detailed to ensure business growth.
Prepare and assist with various reporting, including sales audits, forecasting, business performance monthly, quarterly and annually.
Support with providing, both internal and external customer inquiries, (technical requests, order status/updates, product availability, pricing, etc.) and/or resolve customer issues and other requests for information and/or proactively notify customers about order status and other changes.
Promote and sell Preventative Maintenance Agreements for all Xylem Treatment works brands.
Lead all Treatment AM & S commercial activities within the regional area to provide customers with solutions to achieve the lowest cost of equipment ownership.
Manage and maintain close customer relationships by maintaining regular communication through external meetings, site visits and other methods to capture and respond to customer needs.
Proactively pursue business through the execution of system Health Checks (condition audits) within the Treatment installed base.
Identify and manage health checks with a target of securing orders regarding retrofits of pull through equipment opportunities to replace existing Xylem and competitor systems, parts replacement & service opportunities (preventative maintenance agreements, energy audits, operator training, system optimization, etc.)
Gather Voice of Customer (VOC) and capitalise on the knowledge to identify sales opportunities and business growth.
Promote new products and services to increase Aftermarket sales orders and revenue in order to meet targets and deliver growth.
Promote current products and services to increase Aftermarket sales revenue, orders, customer inquiry, and quote follow-up, all while optimizing growth.
Provide all necessary technical and commercial support to customers with support of other Xylem teams.
To be available to travel away from home and overnights stays where and when needed to cover needs of Treatment works installation base in Region and other regions from time to time.
Collaborate with other Xylem Sales Teams and Marketing to map competitive landscape and strategies of any 3rd party suppliers with an objective of developing counter measures to win back customers and achieve business growth.
Liaise with other Xylem branded UK Sales Teams.
Collaborate and indirectly manage customer facing activities (requests, complaints, etc.) with the respective sales management & operations teams.
Monitor the Treatment databases and develop client communication plans for mapping specific site needs and requirements.
Undertake any ad hoc projects as required by the reporting manager.
To undertake any Product, Technical or Business-related training that is deemed necessary for personal development and business growth.
Qualifications: Education, Experience, Skills, Abilities, License/Certification:
Commercial sales, field service, business development, and/or related experience
Experience in the Industrial, Water, or Wastewater industries ideal
Superior customer service, interpersonal, and presentation skills is a must.
Thorough understanding of systems troubleshooting and the benefits of establishing solid service practices for the company and the customer.
Treatment equipment knowledge & experience is preferred.
Must possess the ability to professionally conduct technical writing that would be included in customer reports presented to the end-user and/or engineering communities.
Proficient in Microsoft Word, PowerPoint and Excel, along with databases including Customer Relationship Management (CRM) platforms
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.