FirstBank Jobs

Island Club Host

HOURS: PART TIME POSITION(S); HOURS ARE AS SCHEDULED, MUST BE AVAILABLE TO WORK ALL SHIFTS, WEEKENDS AND HOLIDAYS WAGE: $ 12.00 / HOUR

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide superior customer service to all gaming patrons to ensure a superior entertainment experience.

Maintain close communication with VIP Service Hosts

Communication between VIP Hosts and Island Club Hosts to ensure VIP Hosts maintain working knowledge of day to day operations within the Island Club.

Issue customer comment forms, receive and resolve customer complaints from the Gaming Facility.

Distribute and receive donation requests and win/loss requests and forward to appropriate Managers.

Plan and execute promotions or events as well as follow through for all slot tournaments, party pits as well as special events as assigned by management.

Create accounts for all new members; issue new member benefits and explain in detail benefits of the Island Club to all new members.

Reprint lost cards requested by the player/customer.

Edit existing player accounts with up-to-date personal information and demographics.

Adjust existing player accounts to reflect the correct level achieved and explain in detail level benefits and what is expected of the player to maintain levels or move up as well as the results of not maintaining current levels.

Report all duplicate accounts on merge sheets.

Recognize player birthday and anniversaries with the appropriate benefits entitled to the player.

Enroll players into groups and redemptions for specific promotions.

Issue all area and casino hotel / motel packages. Report numbers at the end of the night to ensure proper reporting to marketing management.

Issue all point redemption requested and promo cash coupons presented with proper codes

Report point redemptions and comps to be voided to Coordinator, Supervisor or Manager for proper follow through.

Issue drink coupons within guidelines, to all gaming patrons.

Issue requested packets of drink coupons to authorized management; maintain drink coupon log

Issue manager comps for patrons as requested by authorized management personnel.

Enter all pit ratings for Island Club members as received from the Gaming department.

Present incorrect pit ratings to Coordinator, Supervisors or Manager for corrections.

Prepare all necessary paperwork for group tours prior to arrival

Greet and depart all incoming group tours.

Execute specific bus promotions upon arrival.

Issue necessary promo cash to eligible group tour patrons.

Document all necessary group tour information such as inaccuracies, patrons leaving early, patrons using others card or suspicious activity to Group Tour Manager.

Maintain a reasonable amount of floor time within a working shift. Administer services normally provided at the Island Club to enable customers to continue to game. The floor is monitored for possible high rollers as well as any special requests or questions that customers may approach a host with while gaming on the floor.

Work closely with other departments to assist in promotions, customer complaints or other duties requested by the department that entails delivery of customer service.

Answer all incoming phone calls to ticket sales.

Receive, prepare and sell all entertainment tickets and event tickets being sold at the ticket office.

Maintain customer information within ticketing system. Edit personal customer information and demographics as necessary.File all point of sale redemptions and comps forwarded from the Island Club on a daily basis.

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