Job Information
American Express Team Leader-Operations in Haryana, India
Description
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.
As a part of the Colleague Experience Group we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Responsibilities:
Responsible for managing the day-to-day operations of a team of representatives that handle any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution.
Cultivates and maintains on-going customer relationships.
Develops and monitors the application of operating systems including policies and procedures, operating structure, and information flow.
Ensures the volume of work produced meets product/service standards and exceeds quality standards.
May develop business plan for team/group operations including budget development.
Approves personnel activities concerning hiring, training/development, and evaluation of staff performance.
May build industry relations communicating technologies and operational concerns through industry networking.
Typically requires five to seven years of experience, including one to three years in management.
Qualifications and Requirements:
Bachelor's Degree
Minimum Experience Requirement: 5 years of experience.
Good knowledge of Fraud is highly preferred
Proven ability to handle multiple priorities, work in a fast-paced environment and make decisions quickly while demonstrating flexibility / adaptability / personal accountability
Creative and dynamic thinker. Proven history of implementing development and action plans to aid in growing team member skills to drive results
A natural and inspirational coach - a proven motivator of people
Demonstrated superior communication/interpersonal skills
Effective mediator
Creative and dynamic thinker
Proven ability to drive improvements in team performance
Proficient in Microsoft applications such as MS Office
Qualifications
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Job: Operations
Primary Location: India-Haryana-Gurugram
Schedule Full-time
Req ID: 24011311