Job Information
ASSA ABLOY Head of Service Operations BSI Europe in Heerhugowaard, Netherlands
Career Opportunities: Head of Service Operations BSI Europe (30591)
Requisition ID 30591 - Posted - ASSA ABLOY Entrance Systems IDDS AB - BSI Hold Group - SWE: Landskrona (Lodjursgatan 10) More (1) - Sales, Marketing & Product Management - Posting Country (24) - Yes - Mid-senior level - Travel Required: 31%-60%
Job Description Print Preview
ASSA ABLOY Entrance Systems, in its Business Segment Industrial (BSI), looks forward to filling the exciting Head of Service Operations role for Europe. The European business model covers the supply chain, sales, installation, and service. BSI delivers solutions in the following main product areas: Industrial Doors, Dock Levelers, High-Performance Doors, and Megadoors. The scope of the European service business is around EUR 460 million, with 2000 employees.
What do we do?
The Service organization within the BSI Europe segment develops, promotes, develops and deploys services and solutions for the service market in the industrial segment, including maintenance, repair, upgrades, updates and upscaling of customers' equipment.
Who are we looking for?
BSI's Head of Service Operations role is a unique opportunity to lead, develop, and support our Service business. Your main objective will be to create and implement a service operations strategy, optimizing our field force's planning and scheduling, material supply, and training.
What will you be doing?
As Head of Service Operations, you possess strong leadership, strategic planning, problem-solving skills, and a deep understanding of the industry and customer needs. The role requires balancing managing day-to-day operations and focusing on long-term strategic goals to drive the service business's success.
Key Responsibilities:
Health & Safety
At BSI, we prioritize the safety and well-being of our employees. As the Head of Service Operations, you will drive Health and Safety activities, champion a vision for BSI Europe by proactively tracking near misses and improvement suggestions, and work with training, tools, and “design for” safety activities. We are committed to providing all our employees with a safe and secure work environment.
People Development
Performance management: In line with organizational goals and priorities, you will be involved in and drive goal setting, performance measurement, and management across operations roles in the countries.
Learning & development: You will drive a learning culture across different roles, develop methodologies for mapping technical and non-technical skill gaps and needs, support the local organization on technical and operational topics, and foster personal and professional growth of the operations teams across the sales companies.
Career/Talent Development: Contribute to the career development plans for our operations teams by defining career paths, alternatives, and assignments that create engaging platforms for the talent within the organization.
Strategic Planning and Execution
Strategic Development: Collaborate with senior management to develop and implement operational strategies that align with the company’s goals. Lead and develop all BSI service activities to support our service growth strategy.
Strategy: Lead the implementation of the service strategy and short-, medium--, and long-term strategic plans within the business area (BA) in close cooperation with the local management teams.
Business plan: Develop, drive, and implement the overall annual service business plan to support our service business growth ambitions from an operations perspective.
Process Improvement: Identify areas for process improvement and implement changes to enhance productivity and customer satisfaction.
Operational Management
Oversee the day-to-day operations through tools, processes, and roles, ensuring that all activities are carried out efficiently and effectively per company policies and practices.
Process and systems: Overall responsible for Service processes, systems and tools required to manage the operations in the service business. Optimize process efficiency and field management to support sustainable and profitable service business growth.
Control and follow-up: Implement and follow up relevant KPIs and drive processes for continuous improvement in efficiency, margin improvements and profitability within the Service Business.
Quality Assurance
Service Quality: Ensure that the services meet company standards and customer expectations by having the processes, roles and tools to measure and develop service quality.
Compliance: Ensure operations comply with industry regulations and standards through systematic field audits.
Risk Management
Risk Assessment: Identify and mitigate operational risks to ensure business continuity by engaging/escalating to the right roles and stakeholders.
Reporting and Analysis
Performance Reporting: Organize/ Prepare regular reports on operational performance for senior management.
Data Analysis: Use data analytics to make informed decisions and drive operational improvements.
Location: The preferred location is Landskrona, Sweden, or Heerhugowaard, Netherlands. Other locations within Europe's leading cities may be considered for suitable candidates.
Reporting: You will be reporting to the Service &Digital Solutions Director BSI Europe
The position will require regular travel as we are a team working internationally.
Requirements:
10 years of experience in a service business with 3/5 years in a leadership role in operations
University degree of Bachelor/master’s level
Being fluent in English and other European languages is a big plus for this role.
B2B experience in a global company, understanding the dynamics between HQ function and local sales companies.
Key competencies:
Self-starter with high drive, energy and ability to operate in a matrix organization.
Business acumen, total-cost mindset, and profitability analysis. Solid knowledge of performance reporting and financial/budgeting processes
Demonstrated leadership abilities, especially in leading with inclusion. Ability to empathetically engage different ideas, cultures, opinions, ages, and genders to serve customers and obtain profitable growth.
Communication and coordination skills and hands-on experience in advanced business negotiations and relationship building.
We are building diverse, inclusive teams and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply no later than July 29th. If you have any questions about the role, please connect with Camilla Heneby, Executive Search camilla.heneby@assaabloy.com
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