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Unit Description

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day.

Sodexo Healthcare has a fantastic opportunity for a highly passionate, experienced, organized, and disciplined individual with a strong commitment to food operations to join our team at thisSodexo Account - Hershey Medical Center in Hershey, PA as the General Manager 3- Food.

H ershey Medical Center in Hershey, PA is a 637 bed, 10 million dollars plus managed budget account.This is a Union Account and will support 3 salaried managers and 50 frontline associates.

The ideal candidate will interface with other healthcare professionals to improve the overall patient experience. The role will provide behavioral training and skills development to department and hospital teams. Responsible for strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions.

The selected candidate will support Sodexo’s patient feeding / room service program. The successful candidate will manage the entire patient feeding process by ensuring standards are set and met, collaborating with all staff to bring excellent service to the patients and developing an eager team of Sodexo employees that were recently acquired. This candidate will need to have a history of developing staff along with problem solving, and excellent customer service skills.

We are looking for a strategic and analytical individual to think outside of the box and drive our patient satisfaction survey process.

Culinary experience, a plus!

We are looking for candidates who can:

• Implement performance improvement and quality assurance programs targeted to improve customer satisfaction;

• Monitor patient tray operations and daily meal rounding;

• Interact with patients and the nursing staff;

• Perform tray assessments, training

• Service Recovery

• Customer Service Training for our front-line staff

• Conducting patient ready room inspections and patient surveys

The ideal candidate will have the following:

• Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies

• Previous experience working in a high volume facility

• Strong management skills, preferably in health care but not necessarily if you are also a dietitian

• 2 years of management experience preferred

Responsibilities will also include:

• Meal Rounding with existing patients, families, and Nursing personnel

• Collaboration with hospital clinical and administrative leadership

• Collecting, organizing, and trending data

• Communicating findings with both Nutrition Services and interdisciplinary teams

• Networking with other hospitals to identify best practices

• Training and development of staff.

• Ensuring food quality and compliance with HACCP guidelines.

• Working with the culinary staff to address any customer complaints or issues relative to food items.

• Responsible for daily supervision of operational Patient Services.

Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.

Employees who work in healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements.

What We Offer

Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Qualifications & Requirements

Basic Education Requirement - Bachelor's Degree or equivalent experience

Basic Management Experience - 3 years

Basic Functional Experience - 3 years

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Location US-PA-HERSHEY

System ID 974065

Category Food Service

Employment Status Full-Time

Posted Range $53000 to $80300

Company : Segment Desc HOSPITALS

On-Site