Job Information
Community Action House Assistant Manager, Guest Services in Holland, Michigan
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Position Details
*Position Type: *Full-time, Regular, 32 hours/week (including evenings and Saturdays on a rotating basis)
Overtime Status: Non-Exempt
Reports To: Senior Manager, Resource Navigation
*Direct Reports: *Guest Services Associates
*Department: *Guest Services & Resource Navigation
*Primary Location: *Food Club & Opportunity Hub
*Compensation & Benefits: *$19.00 - $22.00 / hour; eligible for full-time benefits
Summary
The Guest Services Assistant Manager leads the Guest Services team in day-to-day business operations. While in this role, you will be leading, managing and coaching Guest Services team members and will be responsible for setting the tone of being Radically Welcoming and Guest-Centered. Day-to-day responsibilities will include scheduling, problem solving and managing the team, as well as front desk coverage. The ideal candidate must provide excellent customer service, welcome all clients and visitors with respect and compassion, make quick decisions, and effectively manage administrative tasks all in an often fast-paced environment. This position supports our programming by registering guests for memberships, providing internal and external referrals, distributing diapers and formula, answering phones, and maintaining a clean and Radically Welcoming environment. Bilingual proficiency in spoken Spanish is strongly preferred.
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Responsibilities & Essential Duties:
- - Works closely with the Senior Manager of Resource Navigation to set, implement and measure department goals. - Ensures the team lives into the organization's values, especially Radically Welcoming, Leading with Kindness, and Guest-Centered to enhance the guest experience at Food Club. - Sets daily, weekly and weekend desk schedules to ensure adequate staffing levels at the front desk. - Collaborates with supervisor, direct reports, and other teams to ensure flow of information and success of key project outcomes. - Leads, manages, develops, and retains Guest Services team members by charting an annual course of direction and monitoring quarterly progress toward annual goals. This includes leading various 1:1 and departmental meetings. - Works with the guest services team on day-to-day food club membership operations. - Work with partner agencies to coordinate on-site Food Club membership events and serve as the point person for Food Club vouchers with external partners. - Support onsite partner relationships, including scheduling onsite tabling, onsite partner events or offerings, and coordinating the monthly onsite calendar. - Primary problem solver and troubleshooter for day-to-day operations. - Work collaboratively with the Volunteer Experience Champion to expand volunteer opportunities, creating training documentation and pathways for easy onboarding and training of new volunteers to work in our 'One Team' approach to service. - Collaborate with supervisor, direct reports, and other teams to ensure flow of information and success of key project outcomes. - Leads, manages, develops, and retains Guest Services team members by charting an annual course of direction and monitoring quarterly progress toward annual goals. This includes leading various meetings. - Other duties as assigned by the Senior Manager of Resource Navigation.