Job Information
SRS Distribution Inc. Ecommerce General Manager in Houston, Texas
Company Overview:
Heritage Landscape Supply Group is a dynamic and rapidly growing landscape and irrigation supply distribution company that specializes in providing a wide range of products to landscape professionals, including contractors, irrigation specialists, and other industry experts. With a commitment to innovation and efficiency, we are seeking an experienced B2C Ecommerce Product Owner to join our team and drive the development and enhancement of our B2C websites.
Job Overview:
We are actively seeking a dynamic and experienced B2C eCommerce Product Owner to lead our business-to-consumer (B2C) online platforms. This role encompasses strategic leadership in eCommerce, overseeing day-to-day operations, and managing a multifaceted web team that includes UI/UX designers, developers, graphic designers, content writers, digital marketing specialists, SEO specialists, PPC specialists, On-Site Search specialist and other key members. As the driving force behind our online presence, you will play a pivotal role in shaping the customer experience, optimizing digital marketing strategies, and ensuring the seamless execution of eCommerce operations.
Responsibilities:
B2C eCommerce Strategy:
Develop and implement a comprehensive B2C eCommerce strategy aligned with business objectives, customer needs, and overall brand strategy.
Develop and maintain detailed website roadmaps that outline the website's development roadmap, including timelines, milestones, key features, and dependencies. Ensure the roadmap aligns with the website strategy and communicate the website’s direction to stakeholders.
Prioritize product features based on their impact on customer satisfaction, business goals, resource constraints, and market trends. Utilize data-driven decision-making and prioritization frameworks to make informed choices about feature prioritization.
Stay informed about market trends, emerging technologies, and industry best practices to drive innovation and sustainable growth.
Foster strong collaboration between design, development, and operational teams to achieve cohesive product outcomes.
Revenue Growth:
Establish and achieve revenue targets, collaborating cross-functionally to optimize product assortment, pricing, and promotions.
Lead the development and execution of strategies that enhance sales and profitability.
Customer Experience:
Enhance the online customer journey, ensuring a seamless and user-friendly interface.
Implement strategies to improve customer engagement, satisfaction, and loyalty through the eCommerce platform.
Monitor user feedback and analytics to identify areas for B2C website improvement and optimization.
Digital / Operational Alignment:
Assure the efficient day-to-day operations of the eCommerce platform.
Meet with the Operations Team to assure digital strategy is in alignment with fulfilment operations and order fulfillment processes to ensure timely order fulfilment.
AI Strategy Implementation:
Development and implementation of an AI strategy to assist customers and reduce the customer service workload.
Identify opportunities to leverage AI in personalized product recommendations, chatbots, and other customer-facing applications.
B2C Web Team Leadership:
Lead and inspire a cross-functional web team, including UI/UX designers, content writers, graphic designers, digital marketing specialists, SEO specialists, PPC specialists, On-Site Search Specialist, and other key roles.
Foster a collaborative and innovative culture within the team.
Customer Service Support:
Provide the customer service team with the digital tools needed to provide exceptional service.
Collaborate with customer service to address digital platform issues promptly, ensuring a positive customer experience.
B2C Digital Marketing:
Lead B2C digital marketing initiatives, optimizing SEO, SEM, social media, email marketing, and online advertising channels for our B2C websites.
Collaborate with the Digital Marketing Specialist to execute targeted campaigns that drive traffic and conversion.
Analytics and Reporting:
Responsible for measuring product success and communicating results to stakeholders.
Utilize data analytics to monitor KPIs and make data-driven decisions.
Regularly analyze customer behavior, market trends, and competitor activities to identify improvement opportunities.
Technology and Operations Oversight:
Collaborate with the Development Team to ensure the eCommerce platform is robust, scalable, and secure.
Oversee operational processes related to order fulfillment, inventory management, and overall system performance.
Work closely with development teams to ensure the timely and high-quality delivery of features and enhancements.
Optimize user experience and operational efficiency through continuous improvement and innovation.
Team Leadership:
Build and lead a high-performing eCommerce team, fostering a culture of innovation, collaboration, and accountability.
Provide mentorship and professional development opportunities for team members.
Qualifications:
Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
Proven track record of successfully managing and growing B2C eCommerce businesses.
Strong leadership experience with a focus on leading diverse web teams.
Understanding of operational efficiency, order fulfillment, and customer experience.
Extensive experience in digital marketing, online merchandising, and customer experience optimization.
Strong analytical skills and ability to interpret data for strategic decision-making.
In-depth knowledge of eCommerce platforms, technologies, and best practices.
Strong understanding of user experience (UX) and user interface (UI) principles.
Effective communication and collaboration skills to work across various departments.
Results-oriented mindset with a focus on achieving and exceeding business goals.
Passion for technology and B2C products.
Ability to empathize with users and understand their needs.
Benefits:
Competitive salary
Health, dental, and vision insurance
401(k) plan
Professional development opportunities
If you are a visionary leader with a passion for B2C eCommerce, adept at leading diverse web teams, and possess a proven ability to drive growth, we invite you to apply for this exciting opportunity. Join our team and be a key player in shaping the future success of our online business!
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Job Location: Sprinkler Warehouse - Houston
8535 Jackrabbit Rd A Houston, TX 77095
Equal Opportunity Employer.
Veteran Friendly Employer. SRS Distribution believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.
Competitive salaries for all team members paid weekly
Private Stock Ownership
Equity Growth Incentive Plan (after 6 months of employment)
401(k) Retirement Plan with company matching
Paid Vacation, Sick Time, Holidays, Birthday, and Floating Holidays
Paid Parental Leave
Medical, Dental and Vision Benefits
Flexible and Dependent Care Spending Accounts
Company paid Life insurance and Short-Term Disability
Additional Life Insurance and Long-Term Disability also offered
Safety Program with Bonuses for our Drivers
Employee Referral Bonus Program
SRS Distribution Inc. consists of a family of industry-leading, independent roofing distributors. SRS has grown rapidly through acquisitions and the opening of multiple new locations since the February 2008 inception. This continual growth has established SRS as one of the fastest growing building products distribution companies in the U.S. The goal of SRS is to form the strongest national network of independent roofing and building product distributors with the most talented team of people working together to deliver the industry's best products and services. In addition to our commitment to customer focus, SRS strives to become the preferred employer in the industry with highly motivated and engaged employees operating in an entrepreneurial culture where the corporate office works for the field and not the reverse. Make money, have fun and give back with us! Find out more at www.srsdistribution.com.
As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws.If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 803.877.7232, or by email to: Application.Assistance@srsdistribution.com with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply.
All candidates for employment must successfully complete pre-employment drug testing (where applicable) and background verification before employment is finalized.