Job Information
Kinder Morgan IT Support Analyst Customer in HOUSTON, Texas
IT Support Analyst Customer
Job ID #: 28810 Location: TX-HOUSTON
Functional Area: Technology Position Type: Full Time
Experience Required: 5 - 7 Years Relocation Provided: No
Education Required: High School Diploma
RC/Department: 0070 -IT INFRASTRUCTURE-FIELD & HELP :KMI
Position Description
Primary Purpose:
This hybrid role will consist of Help Desk and Desktop Support functions.
The goal of this role is to effectively support the company’s complex computing infrastructure and automated business solutions by maintaining high availability and productivity of related equipment and systems, blending user interaction with technology services in order to maintain a competitive market advantage for Kinder Morgan and its employees.
This role will support Kinder Morgan’s employees and their use of desktop technologies, maintaining high availability and productivity through personal computers, hardware, software, and other required IT assets. Strong interpersonal and telephone skills will be required to troubleshoot and resolve difficult problems related to PC hardware, software, and peripherals from both internal and external customers. The job requires a good understanding of the Windows operating system, PC peripherals, Enterprise Print, LAN/WAN, and the ability to perform basic Microsoft Server administrative tasks, including creating users, modifying group memberships, and assigning rights.
Position Requirements
Job Responsibilities:
Personal safety, the safety of employees, the general public, the environment, and company assets is a primary responsibility.
Understanding and practicing the Kinder Morgan Core Principals
Apply problem solving skills and break down complex problems into solvable segments.
Speak clearly in person and by telephone, using a high level of verbal skills and careful listening.
Write effectively, and understand verbal and written communications, including but not limited to email.
Work within a ticketing system to document the resolution of reported IT issues.
Provide telephone and onsite support for problem resolution relating to both technology and software applications, as well as the Site Operational and Security Camera systems
May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct network problems
Server duties related to server OS (Windows Server 2008, 2012, 2016, 2019)
Simulates or recreates user problems to resolve operating issues
Provide user training and support for developed applications
Recommends systems modifications to reduce user problems
Analyze information flow and reporting needs, working with clerical staff and management
Troubleshoot network connectivity issues
Setup and support VOIP phones
Located in Houston, TX – Kinder Morgan Headquarters
Assist with integration of data where appropriate into KM systems
Provides after-hour support required of our business environment
Additional duties/responsibilities as assigned by the manager
Consistently maintain and demonstrate a high regard for personal safety, for the safety of company assets, employees, and the general public
Education:
- Information Technology Associates Degree or equivalent experience in an IT support role – 5 to 8 years of IT Desktop Support experience preferred
Proficiency in the following technology:
Windows Desktop/Server OS
Microsoft Office Suite
Azure/O365
Citrix Receiver/Workspace
Dell PC equipment
Multi-Factor Authentication systems
Active Directory
DHCP/DNS
Print queue management
Understanding of:
Routers, Bridges, Switches, and Hubs
LAN/WAN technologies
Internet technologies – Connection, Protocols, Browsing, E-Mail, Security, UTP Ethernet
A satisfactory driving record as determined by the Company and a current, valid driver’s license are required.
Competencies/Skills:
A strong customer service attitude and desire to assist others are essential
Must have proven organizational, administrative, interpersonal, and communication skills
Must be accountable and take direction from supervisors, keep required work schedules, focus attention on details, and follow work rules
Must be a problem solver with the ability to find resolutions
Must be able to adapt to a fast-paced environment and be flexible with changing priorities
Dependability and the ability to work under pressure while meeting critical time frames are required
Must be self-motivated and capable of working with minimal supervision
Maintenance of confidentiality is mandatory, and the ability to handle and complete multiple tasks/projects is critical
Must be flexible and able to work effectively in a team environment and consistently maintain a professional and respectful demeanor/attitude with co-workers, clients, vendors, and regulatory agencies
Work Conditions:
This position is located in Houston headquarters building, Houston, TX.
The individual will be required to carry a cell phone and must be willing and able to support projects 24 hours per day in case of emergencies
Must be physically capable of lifting up to 25 pounds, bending, twisting, and moving related computer equipment, such as printers, monitors, and PCs
The successful candidate must be able to work independently and require minimal direct supervision
Preferred Experience, Skills, and Knowledge:
Exposure to ticket tracking software
Microsoft certifications are a plus
Project management experience is a plus
Kinder Morgan Offers:
Competitive Wages
401(k) Savings Plan
Retirement Plan
Comprehensive Medical/Rx and Dental Plans
Paid Time Off
Paid Holidays
Bonus Program
*Position may be filled at various levels depending on the experience and job skills of the successful candidate.
EQUAL OPPORTUNITY EMPLOYER STATEMENT: We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.