Job Information
Robert Half Help Desk Analyst II in Hudson, Ohio
Description We are offering a short term contract employment opportunity for a Help Desk Analyst II to join our team, based in Hudson, Ohio. This role involves advanced level diagnostics and analytics of failed store systems hardware that has been escalated by first and second level support teams. It is a hybrid role that requires work from the office 3 days a week and the flexibility to work from home 2 days a week.
Responsibilities:
• Provide third level diagnostics and analytics for failed store systems hardware
• Monitor and respond to assigned service now incidents in a timely manner to meet SLAs and minimize impact on end users
• Serve as a central communication point for internal IT teams, IT vendors, and other business groups during situational issues
• Collaborate with internal IT team members and outside vendors to escalate and manage issues to ensure timely resolution of incidents with minimal business interruption
• Utilize strong analytical skills to research repeat incidents, identify trends, and predict future areas of failure that may cause business interruption
• Proficiency in Citrix Technologies, Database, EO/IR systems, Lotus Notes, Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support, Desktop Hardware, and Retail
• Maintain strong verbal and written communication skills to effectively relay information to relevant parties. Requirements • Proficiency in Citrix Technologies
• Familiarity with Database management
• Experience with EO/IR systems
• Proficient in Lotus Notes
• Strong knowledge of Microsoft Suite
• Understanding and experience with Active Directory
• Demonstrated skill in Computer Hardware
• Knowledge of Configuration Management
• Previous experience in Deskside Support
• Familiarity with Desktop Hardware
• Previous experience in a Retail environment
• Excellent problem-solving skills
• Strong written and verbal communication skills
• Ability to work in a team and independently
• Excellent customer service skills. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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