Job Information
Transdev Call Center Training Manager in Hyattsville, Maryland
About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video athttps://youtu.be/ilO5cv0G4mQ
The Call Center Training Manager will lead the training of all operations staff, including Dispatchers and Schedulers. The Training Manager reports to the General Manager, supervises new hires through training, and works cooperatively with operations staff designated to provide mentoring as part of the training program.
Training staff in the delivery of high-quality customer service, both via technical skill enhancement or soft skill enhancement
Assists in designing, developing, and implementing training programs, including material, activities, and other industry-leading learning methods
Participating in regular meetings with management and other departments to that assure that the operation is achieving the stated performance goals
Lead and conduct regular training for employees as needed either in a specialist or generalist capacity
Education:
- High school diploma or equivalent, such as GED, required.
Education Preferred:
High school/diploma GED required.
Long-term experience in paratransit industry and training paratransit staff.
Experience:
- Minimum of three years’ experience training call and control center staff, including program and curriculum development and implementation.
Skills and Knowledge Required:
Superior critical thinking and decision-making skills.
Demonstrated self-starter behavior, and ability to work independently to identify and implement initiatives.
Training certifications, especially call-center-specific certifications are a plus.
Interpersonal, and diplomacy skills in dealing with employees at all levels of the organization.
Basic computer and database/software skills.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Job Category: Management & Above
Job Type: Full Time
Req ID: 2334
Pay Group: VDD
Cost Center: 454
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
About Transdev
Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.
Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.