Job Information
Healthfirst Director, Digital Provider Collaboration in Hybrid, New York
Lead various Healthfirst leadership and project teams in the development of the transformation blueprint needed to deliver the specific strategic objectives for the assigned focus area
Define/refine strategic imperatives for strategic focus area
Define the 1-5 year people, process and technology blueprint through cross-functional engagement
Create the dashboard and measurement criteria for blueprint success
Collaborate with respective functional operations owners to ensure the successful implementation of the defined roadmap
Identify and ensure required talent capabilities are understood and in place to support blueprint success
Create staffing plans to support future state
Create and deploy training and development strategies as needed
Guide change management planning and facilitation of change initiatives
Partner across the Enterprise Delivery Services leadership team to identify and highlight conflicts, risks, prioritization needs and interdependencies for leadership evaluation and prioritization
Performs all other duties as assigned
Minimum Qualifications:
Define high level business requirements & acceptance criteria associated with requirements
Identify metrics and KPIs that will demonstrate the value of the work delivered.
Monitor & manage business value delivery to operational area
Prioritize work through operational metrics that identify process improvement opportunities
Own a delivery roadmap that addresses prioritized operational opportunities
Partner with enterprise groups to assess impacts to their department, with associated prioritization and scheduling within delivery roadmaps
Collaborate with respective functional operations owners to ensure the successful implementation of the defined roadmap.
Accountable for the operational and user readiness for the delivery of changes; understand the impact of change, translate the approach to manage adoption and mitigate resistance.
Lead solution design across operations and technology teams for roadmap intent
Utilize communication channels and an approach which are efficient, engaging, and appropriate for respective stakeholders
Make data-driven decisions
Build a deep understanding of customer to meet their needs & delivery value
Lead by example while developing team members through coaching and learning plans
Ensure the comprehensive set of activities for product delivery are well-managed
Proactively manage all key stakeholder expectations and relationships
Build people and teams through collaboration, actively seeking input and perspective from others, being an active listener, and celebrating success and failures as opportunities for improvement
Actively manages all project and key stakeholder expectations and relationships, including vendor management.
May manage Agile Product Owners.
Performs all other duties as assigned.
Preferred Qualifications:
Masters degree from an accredited institution
3-5 years of Product Management or equivalent experience with successful history of delivering complex solutions in a fast-moving environment.
Process and delivery training and/or certifications such as PMP, Six Sigma, or LEAN
SAFe certifications (SP, SPC, or PM/PO)
Any of the following are a plus:
Familiarity with provider collaboration tools (Provider portals, HIE, CMS Interoperability)
Experience implementing system upgrades/replacements in the healthcare industry (Managed Care Organization, Hospital, Pharmaceutical, etc)
Industry work experience in Healthcare such as hospital, managed or long-term care, insurance, government, or other healthcare agency.
Knowledge of Department of Health (DOH) and Center for Medicare & Medicaid Services (CMS) regulations
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.