Job Information
Healthfirst DSE Outreach Specialist in Hybrid, New York
Make outbound calls to Healthfirst network providers to validate member access to services and existing demographic information currently contained in the Healthfirst Provider Database in accordance with Access and Availability surveys and Provider Spot check.Outreach providers in support of other DSE operational needs.
Serves as a connection between Providers and Field Based teams. Support provider facing teams with internal and external outreach, communicate and document resolution
Educate providers around required demographic data maintenance, access and availability standards, and other topics as needed
Record responses and initiate database updates accordingly.
Compile survey resultsor other reportsfor distribution.
Coordinate printing and mailing of letters and/or emails to corresponding Providers
Field inbound telephone calls from providers, answer their questions, resolve their problems, escalate issues requiring management intervention, anddocument concise and informative steps for actions taken.
Update any needed forms for DSE operations.
Participate in workgroup's as assigned by management
Assist with larger ad-hoc data entry or other projects.
Additional duties as assigned.
Minimum Requirements:
Bachelor's Degree from an accredited institution.
Working experience in a outbound customer service capacity dealing with direct consumer and/or business to business interactions either over the phone, in-person or written.
Customer Service experience
Excellent customer service, verbal and written communication skills
High level of experience with MS Excel using Pivot tables and other functions
Detailed oriented with organizational skills.
Preferred Requirements:
-Customer Service experience in the Healthcare industry and/or at Healthfirst.-
- Working experience with Outbound calling campaign's in a Call Center environment.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.