FirstBank Jobs

Description:

We are looking for a consultant who is a 50% blend of infra analyst/50% functional (PC/PM/BA/BSA). This consultant will support a series of dedicated CHS refineries. They will act as the conduit/liaison between the respective refinery and CHS internal IT to ensure all IT projects are completed on time/in scope. This consultant needs to have a strong knowledge of Infrastructure best practices.

Job Responsibilities

Business Systems Analyst (BSA)

CHS IT Global Infrastructure, Service Delivery Team

Summary

The Business Systems Analyst (BSA) on the Service Delivery Team in CHS IT Global Infrastructure supports work efforts that deliver infrastructure products and services to business units across the CHS Enterprise. The BSA/E plays a role from identification of need through deployment and testing.

The BSA incorporates enterprise infrastructure protocol and good practices into all work initiatives and takes an ownership role in ensuring consistent, reliable, and high-value solutions are implemented and can be efficiently supported.

A core expectation of the BSA is the ability to be collaborative and work cross-functionally with a variety of IT teams, including Product teams, the CHS IT Service Center and Operators and systems architects, as well as subject-matter experts and stakeholders from business areas across the enterprise. In partnership with these groups, the BSA coordinates external vendors, establishes work plans and timelines, develops test and acceptance criteria, and implements initiatives that bring value to CHS and achieve business goals.

General Responsibilities

 Provide consistent and satisfactory customer service to internal customers and colleagues, operating with a strong sense of accountability and integrity

 Build relationships with Business, IT customers and 3rd party vendors and suppliers

 Follow the CHS Leadership Expectations; demonstrate capabilities in all interactions

 Follow all IT, Global Infrastructure and team policies and procedures

 Maintain and promote a strong safety culture and follow all safety policies, procedures, and regulations. Identify and communicate workplace hazards and correct or seek assistance in correcting unsafe actions or conditions.

Functional responsibilities

 Work with other IT analysts, engineers, and business stakeholders to do the following:

− understand and document the business case and how systems function end-to-end in the current state, focusing particularly on requirements and dependencies for infrastructure components or services

− assist with the design, upgrade, and monitoring of systems

− determine hardware required to support business systems and processes

 Document use cases, business requirements and system requirements important to the delivery of infrastructure products and services

 Coordinate staging, installation and configuration of new or upgraded systems

 Test or coordinate testing for bugs and errors prior to go-live; develop test plans and document the successful completion of testing prior to go-live; work with Service Delivery Team Manager to engage CHS Quality Assurance for assistance if needed

 Create diagrams and process flows that aid in the ability to provide infrastructure products and services

 Maintain platform and/or project documentation according to the Global Infrastructure Document Storage Procedure

 Document issues, enhancement requests and feedback from internal customers according to standard CHS IT and Global Infrastructure procedures, as well as Service Delivery team guidelines and best practices

 Manage and resolve incidents using ServiceNow

 Submit and manage Change Requests using ServiceNow according to IT policy and procedures

 Lead or co-lead work efforts that aim to deliver infrastructure services for CHS remote sites, plants, and terminals

 Lead or co-lead the technical and data workstreams of mergers, acquisitions and divestitures working alongside an enterprise project manager

 Utilize appropriate tools and invoke key concepts from project and performance management approaches, including project charter, A3, critical path analysis, timeline and milestones, stakeholder analysis, and issue & risk management

 Proactively prioritize business needs and effectively manage time and resources to complete critical tasks

 Procure new gear and hardware for work efforts using Coupa according to Global Infrastructure equipment standards and guidelines

 Use Azure DevOps to manage assigned work efforts. Keep DevOps records maintained and current in accordance with Service Delivery team guidelines and best practices

 Engage and manage Smart Hands contractors according to Global Infrastructure’s Smart Hands policy and procedures

Minimum Qualifications (required)

• High School Diploma (or equivalency)

• Some IT experience as a business systems analyst, infrastructure analyst or related position, or a combination to include:

o Experience with infrastructure centric projects dealing with desktop, server, LAN/WAN and firewall technologies

o Experience with firewall, router/switch integration and implementation working with ISPs, vendors, and remote sites

o Experience in business systems analysis, gathering business and system requirements, writing use cases and test cases, and developing specifications, diagrams, and flowcharts

o Demonstrated comfort and knowledge of project coordination concepts, including drafting charters, establishing and managing to timelines and milestones, conducting stakeholder analysis, and drafting status reports

o Familiarity with Microsoft Office, especially PowerPoint, Visio, and Teams

o Experience working as a member of a cross-function team

o Demonstrated problem-solving and critical thinking skills

• 2+ years direct or indirect leadership experience on small to medium size enterprise initiatives

Additional Qualifications

• Bachelor's degree preferred in Information technology, Computer Science, Computer Engineering, Information Technology, Information Technology Management, or a related field

• Knowledge of performance improvement methodologies, like LEAN

• Knowledge of system and network development methodologies, like Agile

• Familiar with Azure DevOps

• Ability to work in a team environment without direct supervision, with teams consisting of both IT and business process owners

• Management or coordination of 3rd party vendors and suppliers

• Proven ability to see the big picture, while also driving work efforts at the detail-level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.