Job Information
AON Senior Account Manager in Irvine, California
Senior Account Manager for Consumer Benefit Solutions
Aon is looking for a Senior Consumer Benefit Solutions Account Manager As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting our Consumer Benefit Solutions group in Irvine, CA. As a Senior Consumer Benefit Solutions Account Manager, you will report directly to the Director of Client Services (DCS).
This is a hybrid role with the flexibility to work both virtually and from our Irvine, CA office
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
The Senior Account Manager (SAM) position is responsible for serving as a main point of contact for all assigned clients. The AM is also responsible for coordinating and facilitating communication between all internal and external project team members. The AM's time will vary from day to day based on current client, broker and carrier needs.
Serve as the client main point of contact for assigned complex cases
Ability to independently work any size or complexity case.
Assume role of Project Manager for assigned Enrollment Solutions deals
Work closely with Client Manager (CM) to understand all dynamics of client engagement
Lead implementation call content for Enrollment Solutions independently or in coordination with Client Manager
Internal project manager for relevant delivery scope, ensuring timelines met and delivery on track (coordinates with technology, communications, the Enrollment Counselors, field, etc)
Work closely with Client Manager on content for weekly call agendas and items of escalation
Daily project management throughout the program life cycle
Defining the program governance controls
Planning the overall program and monitoring the progress
Managing risks and issues and taking corrective measurements, discussing resource options with DCS
Coordinating the projects and their interdependencies; internal and external
Managing and utilizing resources across projects
Managing stakeholders’ communication
Aligning the deliverables (outputs) to the projects goals with the aid of the CM and DCS
Managing the main project plan
Mentor newer Account Managers
Is seen as a Subject Matter Expert to other Account Managers
Participate in projects to improve client service delivery
Create and lead training programs in project management skills
Potential to manage 1-2 Account Managers/Benefit Analysts
How this opportunity is different
A competitive total rewards package, tremendous potential with a growing worldwide organization, and the opportunity to be the point of contact for clients that implement voluntary benefits.
Skills and experience that will lead to success
7+ years of benefits experience, with a strong preference for voluntary benefits experience
4+ years of project management experience
Proven track record working with client system delivery models
Client management experience
Intermediate proficiency with Microsoft Office
Strong written and verbal communication skills
Nice to have
Voluntary Benefits
Experience being a part of the process of how an organization services clients through technology
Education
Bachelor’s degree in relevant discipline or equivalent years of industry experience.
Pay Transparency
The salary range for this position (intended for U.S. applicants) is $80,000 - $95,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.
This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
How we support our colleagues
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction records in accordance with the local Fair Chance ordinances.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
#LI-DD1#LI-HYBRID#LI-REMOTE
2544966
Senior Account Manager for Consumer Benefit Solutions
Aon is looking for a Senior Consumer Benefit Solutions Account Manager As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions supporting our Consumer Benefit Solutions group in Irvine, CA. As a Senior Consumer Benefit Solutions Account Manager, you will report directly to the Director of Client Services (DCS).
This is a hybrid role with the flexibility to work both virtually and from our Irvine, CA office
Aon is in the business of better decisions
At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.
What the day will look like
The Senior Account Manager (SAM) position is responsible for serving as a main point of contact for all assigned clients. The AM is also responsible for coordinating and facilitating communication between all internal and external project team members. The AM's time will vary from day to day based on current client, broker and carrier needs.
Serve as the client main point of contact for assigned complex cases
Ability to independently work any size or complexity case.
Assume role of Project Manager for assigned Enrollment Solutions deals
Work closely with Client Manager (CM) to understand all dynamics of client engagement
Lead implementation call content for Enrollment Solutions independently or in coordination with Client Manager
Internal project manager for relevant delivery scope, ensuring timelines met and delivery on track (coordinates with technology, communications, the Enrollment Counselors, field, etc)
Work closely with Client Manager on content for weekly call agendas and items of escalation
Daily project management throughout the program life cycle
Defining the program governance controls
Planning the overall program and monitoring the progress
Managing risks and issues and taking corrective measurements, discussing resource options with DCS
Coordinating the projects and their interdependencies; internal and external
Managing and utilizing resources across projects
Managing stakeholders’ communication
Aligning the deliverables (outputs) to the projects goals with the aid of the CM and DCS
Managing the main project plan
Mentor newer Account Managers
Is seen as a Subject Matter Expert to other Account Managers
Participate in projects to improve client service delivery
Create and lead training programs in project management skills
Potential to manage 1-2 Account Managers/Benefit Analysts
How this opportunity is different
A competitive total rewards package, tremendous potential with a growing worldwide organization, and the opportunity to be the point of contact for clients that implement voluntary benefits.
Skills and experience that will lead to success
7+ years of benefits experience, with a strong preference for voluntary benefits experience
4+ years of project management experience
Proven track record working with client system delivery models
Client management experience
Intermediate proficiency with Microsoft Office
Strong written and verbal communication skills
Nice to have
Voluntary Benefits
Experience being a part of the process of how an organization services clients through technology
Education
Bachelor’s degree in relevant discipline or equivalent years of industry experience.
Pay Transparency
The salary range for this position (intended for U.S. applicants) is $80,000 - $95,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.
This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.
How we support our colleagues
Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.
Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. Aon is committed to a diverse workforce and is an affirmative action employer. People with criminal histories are encouraged to apply.
We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ReasonableAdjustments@Aon.com
For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction records in accordance with the local Fair Chance ordinances.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
#LI-DD1#LI-HYBRID#LI-REMOTE