Job Information
C.H. Robinson Associate Operations Coordinator in Istanbul, Turkey
C.H. Robinson is seeking an Associate Operation Coordinator to join our European Surface Transportation division in Istanbul, Turkey. In this role, you will perform operational tasks that enable us to meet the transportation needs of customers and carriers. With a sharp focus on data integrity, quality, and efficiency, you may handle operational tasks in support of a specific customer, vertical segment, or within a centralized operations center.
Does this sound like you? Apply today and help us build a more efficient and sustainable future for the supply chain industry.
At C.H. Robinson, we’re firm believers in the power of in-person collaboration to fuel innovation and propel success. In this role, you will engage with peers on-site four days a week, igniting creativity and driving impactful results. With the flexibility for remote work one day a week, this role strikes the perfect balance between teamwork and autonomy.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing
Monitor task boards and assigned email accounts to respond to customer and carrier requests
Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training
Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary
Validate and ensure the accuracy of load data in systems according to our company’s and customer standards
QUALIFICATIONS
Required:
High school diploma
Previous customer service experience
Preferred:
Bachelor’s degree from an accredited college or university
Basic Proficiency in Microsoft Office Suite of programs
Previous customer service experience in a call center or similar environment
Demonstrated communication, prioritization, and time management skills
Prior work experience that required attention to detail and accuracy
Values a diverse and inclusive work environment
WHAT WE OFFER
Real opportunities to grow your talent in a fast-moving, global organization
A fun, open, and inclusive workplace that encourages innovative thinking
Possibility to develop your language skills in our multilingual offices
Opportunities for professional growth with access to training platforms like Percipio and GoFluent
Flexible work arrangements to support a healthy work-life balance
Comprehensive benefits: Meal vouchers, Gym Allowance, Travel allowance, Health Insurance, competitive salary and performance-based bonuses, Employee Assistance Program (EAP), Employee Stock Purchase Plan (ESPP) after one year of employment
Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!
Why Do You Belong at C.H. Robinson?
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.
As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .