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Apicha Community Health Center’s mission is to provide affordable healthcare for underserved and vulnerable people living in the New York City boroughs and on the lower east side of Manhattan. The phrase “we care” embodies everything that Apicha does. Whether it’s our approach to otherized people, the LGBTQ+ community, individuals living with HIV/AIDs, or anyone else who walks through our doors, we show all of our patients the same amount of dignity and respect.

“We care” is what we live and breathe; it’s an essential part of who we are as a health center. Our rapidly growing medical facilities are seeking to fill multiple positions with hard-working, professionally minded, and socially conscious individuals who believe in our core values and are passionate about helping others.

Position Summary:

We're looking for a committed, professional, empathetic full-time Behavioral Health Care Manager for our Jackson Heights location. The ideal candidate is someone who is compassionate, respectful and has a passion for serving the under-served. The Behavioral Health Case Manager is responsible for ensuring high quality behavioral health interventions and services to patients of Apicha’s Primary Care Clinic to ensure access to and retention in care.

Job Responsibilities:

• Client services and direct care - provide proactive behavioral health case management to Apicha's Primary Care Clinic patients including comprehensive assessment, re-assessment, and individualized care plan development to ensure access to care and other services including communication with the multidisciplinary care team at regular intervals to ensure patients have positive health outcomes.

• Collaboration and services - act as liaison between patients and the multidisciplinary team to facilitate coordination of care and promote referrals to internal and external behavioral health providers.

• Compliance - maintains patient's records in an updated (real-time), organized, and legible condition including completes and submits pertinent forms, reports and summaries in a timely manner.

  Qualifications:

• Advance degree in mental health counseling or social work required.

• Two (2) years' work experience in related field required. Experience may include verifiable internship and unpaid volunteer work.

• Licensure with LMHC or LMSW required within three (3) months of hire.

• USA-NY certification required, within one (1) month of hire.

• Experience working with target populations strongly preferred, including but not limited to individuals with serious mental illness, developmental disabilities, serious substance use disorders (SUDs), individuals at high risk of or living with HIV/AIDS, chronic illness, Asians and Pacific Islanders, LGBTQ+ and immigrants.

• Excellent written and verbal communication skills in English required.

• Excellent customer service skills to assist in resolving patients and/or providers concerns.

• Ability to use and adapt to various applications (Outlook, Word, Excel, PowerPoint, eCW, eICARE, AZARA, HCS, MAPP, Healthix, PSYCKES, etc required.

• Ability to work effectively in both a collaborative as well as individual setting.

• Ability to multitask and manage multiple projects in a stressful environment.

• Fluency in Spanish or one of Asian languages a plus.

• Ability to work flexible hours including some evenings and weekends required.

  At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 11 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.

  We are an equal opportunity employer that does not discriminate on the basis of age, race, creed, religion, national origin, gender, disability, marital status, citizenship status, or sexual orientation.