FirstBank Jobs

This is a job for an IT Business Analyst (US REMOTE) position with the company located in Jackson, MS area.

Job Summary: Our sales teams work the front lines in providing our valued customers and partners with the best solutions that help build safer communities. Our goal is to provide them and our customers with frictionless and efficient interactions to offer a seamless buying experience. 

Responsibilities: Collaborate with the Sales Operations and Channel Operations teams to fully understand success goals, support and sales processes with an aim to identify process breakthroughs and reduce friction for internal teams, partners and end customers. Understand and manage Salesforce data models to accurately identify/correct missing data, align data structures and map fields in support of data import activities (Leads, Opportunities, Accounts, Quotes, Orders, Users, Territories). Conduct Salesforce and SAP data imports and post-import validation activities. Oversee and work with Salesforce Territory Management/Territory Planning, assisting Sales Operations with change requests. Assist Sales management in collecting and prioritizing requests, developing user journey maps, wireframes, current state documentation, future state definitions, and gap analysis evaluations to ensure processes are optimized ahead of specifying requirements. Participate in user acceptance testing (UAT) of SalesOps and ChannelOps enhancements. Work with our eCommerce, CRM, subscription, and CPQ technical teams to detail current and future features, developing a deep understanding of integration points and data intersections. Develop detailed use cases and acceptance criteria, working with developers and QA teams to ensure they are equipped with the information they need to deliver reliable solutions. Record and track system issues including examples as necessary, tracking to successful resolution. Keep a feedback loop with business partners to ensure solution alignment and deliver the desired information analysis capabilities.

Qualifications: Degree in Business or IT related field of study. 3+ years of experience as an IT Business Analyst or similar role. 2+ years of experience in Salesforce: Proficiency in Salesforce CRM, strong understanding of sales objects, field level data, users, roles, permission sets, sharing rules, territory management, territory planning, forecasting, and reporting. Understanding of Microsoft Excel or GoogleSheet PIVOT tables and basic data formulas (Vlookup, Match functions, Split text, Detecting duplicates, conditional formatting). Fluency in Google (Gmail, Google Drive, etc.) Analytical and critical thinking skills necessary to identify cause-and-effect relationships and make recommendations. Effective time management and organizational skills with the ability to work with tight deadlines and changing priorities. Passionate about automation of data-related tasks and technology.

Equal Opportunity Employer -- minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.