Job Information
Suddath Sr Operations Manager in Jacksonville, Florida
Why Choose Suddath to “Move” your Career to the Next Level?
At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.
What We Offer!
A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
Paid Time Off (PTO) and paid company holidays
A tuition reimbursement plan where employees are encouraged to continue their education and development
For more information on our benefit offerings, please visit https://suddath.com/about/careers/ and scroll down to view our employee benefits.
Position Summary:
The Senior Operations Manager is responsible for all aspects of operations and performance of the operations for our larger, multi-roof or more complex locations. Areas of responsibility include people management and development, process improvement, policy enforcement, customer relationships and requirements, performance, and direction of the overall operation(s).
Essential Duties & Responsibilities:
Direct all operations personnel and align staffing as needed proactively to operations needs.
Ensure all service-related activities are performed to the highest level possible in accordance with company and vendor standards.
Ensure that all employees and contractors have proper training, job skills, and knowledge to perform assigned duties. Assess and act when re-training is needed.
Ensure compliance with governmental regulations, licensing and permitting, and administrative policies and procedures
Lead performance reviews, career path planning meetings, positive feedback and recognition activities, corrective action meetings, and disciplinary actions with all operations personnel
Foster an environment and culture of Safety First, monitoring practices and adjusting as appropriate to sustain a safe work environment
Establish and execute operational playbook for worksites to improve safety, productivity, profitability, and customer satisfaction
Establish and monitor process for records management related to job records, contractor records, client records and vendor records
Mentors and develops leaders and staff
Develop and deploy site-wide process improvement projects to optimize operations and improve productivity to meet or exceed business objectives
Own and deliver the operational budget including productivity, financial and labor planning and operational goals
Effectively leverage Operations Managers and Supervisors to solicit ideas and understand problems and challenges at the site
Networks with leaders across the company to solicit and share process improvement and best practices to drive efficiencies and cost savings.
Drive timely planning and scheduling for all jobs and all lines of business
Establish quality goals and continuous improvement plans and monitor for performance against goals
Monitor gross margins for service line. Develop and implement specific plans to improve gross margins compatible with operation goals
Monitor productivity of production crews against goals
Manage overtime hours within acceptable guidelines
Participate in job costing to provide the basis to secure additional profitable business opportunities
Negotiate contracts with equipment and materials suppliers as delegated and agreed to with the Director of Operations
Serve as subject matter expert for business development and sales calls to describe and promote the company’s capabilities
Recommend capital expenditures for acquisition of new equipment and maintenance of existing equipment to increase efficiency and services of operations department
Set policies and procedures for facility and vehicle security, including end of day checks, and monitor them for completion
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
5+ years general warehouse/operations experience
2+ years management experience
Bachelor’s degree preferred or five years related experience and/or training; or equivalent combination of education and experience.
Job Skills Required:
Excellent verbal and written communication skills
Ability to prioritize and re-prioritize as situations and needs change throughout the workday
Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
Strong analytical and problem-solving skills
Excellent attention to detail and follow through
Ability to work under deadlines and specific time frames
Ability to develop and maintain positive working relationships with internal and external customers
Ability to demonstrate initiative and to work with minimum supervision
Must have full knowledge of operations accounting including P&L, budgeting, and variances
Financial management and business acumen skills
Manages multiple subordinate managers who supervise multiple employees in Operations.
Proven track record of effective qualitative and quantitative judgement and good decision making
Financial management and business acumen skills
Demonstrated leadership abilities
Physical/Environmental Demands
Working Conditions:
Cubicle working environment
Noise level in the work environment is usually moderate
Physical Activity Level:
The employee must occasionally lift and/or move up to 20 pounds.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
The employee is occasionally required to reach with hands and arms.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.
The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.