FirstBank Jobs

As a member of the Firmwide Onboarding Organization, you will play a pivotal role in shaping the experience of new employees as they join our organization. At the Associate level, apply your growing knowledge of design, systems architecture, and journey mapping to create innovative solutions within a collaborative environment. With guidance from senior leads, you will contribute to identifying gaps, solving complex problems, and making informed recommendations to enhance the Onboarding Experience.

As a team, we will target data-driven areas of opportunity to:

• Deeply understand the current state and deliver visualizations (e.g., storyboards, service blueprints) that contextualize the existing landscape and highlight areas of opportunity

• Design an ideal future state, focusing on simple, intuitive, and seamless experiences

• Prototype and test various ideas with users

• Build and deliver the future state experience

• Continuously measure and improve our onboarding experiences

Job responsibilities

To successfully deliver on these future state experiences, you will need to:

• Demonstrate flexibility and willingness to perform a variety of duties based on the evolving needs of the onboarding landscape

• Advocate for the employee experience by championing user-centered design principles and best practices

• Contribute to the implementation of metrics and feedback mechanisms

• Collaborate closely with cross-functional teams including Global Technology, CAO functions (e.g., Global Real Estate) and HR

• Partner with content creators to develop clear, concise and engaging onboarding content

• Compile and articulate clear messages for reports and executive-level presentations

Required qualifications, capabilities and skills

• The ideal candidate has 2+ years of experience in strategic or service design related roles in a fast-paced corporate environment.

• Prior experience in utilizing various design methodologies/practices/tools (e.g., service blueprints, storyboards, research techniques, prototyping)

• Proven ability to engage in systems thinking, with the ability to develop and implement frontstage and backstage experiences

• Ability to compile and analyze data from different sources

• Excellent verbal and written communication skills

• Strong time management and organizational skills with attention to detail and accuracy

• Proficient knowledge of PowerPoint and Excel

Preferred qualifications, capabilities and skills

• Experience with Figma helpful, but not required

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary

Jersey City,NJ $93,100.00 - $129,000.00 / year