Job Information
Rayonier Advanced Materials Senior Support Analyst in Jesup, Georgia
About RYAM
RYAM is a global leader of cellulose-based technologies, including high purity cellulose specialties, a natural polymer commonly found in filters, food, pharmaceuticals and other industrial applications. The Company also manufactures products for paper and packaging markets. With manufacturing operations in the U.S., Canada and France, RYAM employs approximately 2,500 people and generates approximately $1.4 billion of revenues. More information is available at https://ryamglobal.com
RYAM’s intellectual property and manufacturing processes have been developed over 90 years, resulting in unique properties and very high quality and consistency. RYAM is consistently ranked among the nation’s top 50 exporters and delivers products to 79 ports around the world, serving customers in 20 countries across five continents.
At RYAM, we are shaping the future of talent.RYAM has a specific purpose...to be the world's leading manufacturer of renewable products, including paper, packaging, and high purity cellulose. We want smart, innovative people who can find new ways to solve challenging problems. We need talented professionals across multiple disciplines who want to contribute to the company's mission and advance its vision, while also shaping its future.
How you’ll shape the future of IT – Field Services:
Configure, repair and maintain computer environment by analyzing requirements, resolving problems, and installing hardware and software solutions; (e.g. desktops, laptops, phones, projectors, cameras, printers, servers, switches and other devices, etc.).
Support computer imaging and deployment.
Support mobile and desktop telephony environment.
Provide technical support and assistance in all areas related to information technology while resolving issues with minimal guidance.
Troubleshoot and resolve problems by conferring with customers by phone, in person or remotely; both technical and non-technical.
Preventative maintenance on hardware (e.g. computers, projectors, etc.).
Compose documents (e.g. SOP, practices and processes, instructional, etc.) for the purpose of documenting events, standardizing, providing and/or requesting information.
Contribute to team effort by accomplishing results and sharing related information with team members as needed.
Cover other Support Analysts at other locations as needed.
Troubleshoot complex hardware/software issues in an office and production environment.
Assist Operations, Security and Networking Teams to resolve server and network related issues.
Maintain inventory of equipment and supplies (e.g. computers, laptops, peripherals, phones, cords, cables, batteries, etc.) and ensure availability of required items.
Monitor the progress of assigned tasks to ensure timelines are met in a ticketing system.
Participate in on-call rotation for after-hours P1 resolution.
Additional duties as assigned.
You’ll be someone who can bring:
Degree and/or Equivalent Experience
2-4+ years’ experience as a Service Desk Technician or Field Services Technician preferred.
Ability to travel to plant after hours when needed for on-call rotation
Great communication skills and ability to interact with employees at all levels
Ability to work in a manufacturing environment
Knowledge of PC hardware, operating systems and associated peripheral and software components. Knowledge of voice and data wireless systems.
Why you’ll love working for RYAM:
Competitive pay
Medical, Dental, Vision
Short term / Long term disability
Bonus / Merit
Life insurance (Company paid & Voluntary)
Company paid Employee Assistance Program (EAP)
Tuition reimbursement
Wellness reimbursement
Retirement plan
EOE/Vet/Disability
Come join the RYAM team! Our success is directly related to the success of our employees. We strive to create an environment where every employee has an opportunity for personal and professional growth. From skills training and leadership development programs to tuition assistance, we empower our employees to become highly-effective team members and advance their careers. We offer formal training for professional development and world-class manufacturing skills. RYAM also strives to create a positive work environment and a commitment to best-in-class safety performance.