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This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4236179 Position #: A00727\ \ Department: Director of University Police\ \ Employment Status: Full time (29-40 Hrs)\ \ # of openings: 1\ \ Proposed Salary Range: Commensurate with Experience\ \ Type of Employment: Staff\ \ Location: ASU-Jonesboro\ \ Closing: 7/1/24\ \ \ Please note: All postings close at 12 A.M. CST on the closing date. A-State participates in E-Verify.\ \ Position Summary:\ \ The Call Center Specialist is responsible for providing emergency assistance and response through the use of communications equipment. This position is governed by state and federal laws and agency/institution policy.\ \ Duties & Responsibilities:\ \

Frequent contact with department personnel, university officials, and local law enforcement agencies. Operates computer consoles, video monitoring equipment and other communication devices in the public safety department to receive requests for assistance; identifies the nature of the situation and dispatches public safety officers and/or other personnel as required

Receives 911 emergency calls and monitors fire and security alarm systems, determines the type and severity of the emergency and alerts the proper authority

Maintains accurate records of calls and other communication transmissions and enters the information into a computer for preparation of written transcripts and reports

Coordinates the activities of field officers with superior officers and local law and fire authorities and develops positive communication links for active participation during possible disasters and emergencies

Assists public safety officers in the preparation of reports; prepares incident reports; submits crime statistics to the National Crime Information Center and other organizations as required

Performs related responsibilities as required or assigned

Maintain appropriate paperwork relevant to incident numbers, ACIC entries, and radio logs

Maintain a professional attitude toward both the public and staff at all times. Dispatchers will be helpful and display a positive attitude toward all persons contacted

Use codes appropriately and effectively to minimize radio talk time

Ability to manage work load effectively to efficiently keep with the university and the police departments mission statements

Executes direction and plans from superiors. Works effectively with superiors, peers, and profits from constructive criticism

Provides full-time dispatch duties consisting of (1) transmitting and receiving telecommunications via radio to/from officers. (2) logging activities and emergency notes on computerized log and emailing log to various university officials

Operate the ACIC terminal to run driver and vehicle licenses, names, and/or other information as requested by officers or parking services. Operating the ACIC (Arkansas Crime Information Center) requires being certified by the State of Arkansas and is held legally accountable for information that is requested and distributed. Dispatcher also acknowledges terminal messages to \"A-StateJ\" or \"GLAW\" in a timely manner

Dispatcher is responsible for dispatching emergency personnel (fire department, ambulance, etc.)

Monitor and respond to two alarm systems

General campus and fowle\ \

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\ \ Arkansas State University is an Equal Opportunity Employer and does not discriminate against any applicants for employment based on their race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, physical or mental disability, genetic information, veteran status, uniformed service member status, or any other status protected by law.