Job Information
Southern Company Metrology Lab Support Specialist in Juliette, Georgia
Support Specialist – Juliette Metrology Lab (Juliette, GA)
Requisition Number
State-Region-City Georgia-Juliette
Operating Company: Georgia Power Company
Description
Support specialist (Juliette, GA)
JOB SUMMARY
This position is responsible for providing administrative support for the Juliette Metrology Lab. Duties include, but not limited to ship/receive equipment, establish and maintain filing system (electronic and paper), process equipment into and out of the lab as necessary, answers customer inquiries regarding order status or refers calls to a qualified technical representative, and complete data entry/paperwork as necessary to process equipment through the lab. This position shall also safeguard paperwork for delivery to customers, and administer purchase orders for contract services, expenses, parts, and supplies.
JOB REQUIREMENTS
Education Requirements:
High School Diploma or equivalent
College coursework and or degree a plus
Certification as an administrative professional a plus
Experience, Knowledge, and Skills:
Experience with administrative or support experience supporting multiple staff members (in a corporate environment)
Strong computer skills with proficiency in Microsoft Office (Word, Excel, Power Point, Outlook) and other company applications (for time reporting, payables, expense reports, etc.)
Experience processing expense and expense reports
Data entry experience and experience creating/managing reports
Experience using an online timekeeping system/software
Ability to provide superior customer service to internal & external customers
Ability to exercise good judgment and discretion in handling confidential matters
Excellent interpersonal and communication skills (telephone, verbal, and written)
Ability to work well with teammates and customers
Must be self-motivated and quick to grasp general concepts and guidelines
Possess excellent time management, planning, organization, decision making, and problem-solving skills
Flexible, multi-task oriented with the ability to meet deadlines, work with minimum supervision
Strong focus and accuracy and attention to detail
Ability to lift 50lbs (e.g. case of paper, full file folder box, etc.)
JOB RESPONSIBILITIES
Primary I-Expense processor for JML for items sent to vendors
Open work orders in software program for all equipment sent to lab for repair/calibration
Create local JML purchase orders for shipping out items, track and complete
Package and ship equipment to vendors and back to customers using UPS program
Complete paperwork packages for equipment returning to nuclear and other customers
Send various equipment notifications and status reports to customers as needed
Answer phones and direct customer questions to appropriate personnel
Contact, track, and check status of test equipment that is sent to vendors for repair/calibration
Help complete and verify monthly JML billing and reconciliations
Order equipment parts and capital equipment for JML
Use database for tracking equipment and customer updates
Maintain filing system (electronic and paper) - includes JML Quality Assurance manual/procedures, and all nuclear documentation
Additional Attributes
Model the "Our Values": Safety Excellence, Unquestionable Trust, Superior Performance and Total Commitment
Promotes a diverse, trusting, equitable and inclusive environment where employees feel included, informed, engaged, and empowered
Exhibits Customer Service Excellence – striving to satisfy internal and external customers by adding value
Results-oriented approach to responsibilities and ownership and personal responsibility for assigned accountabilities
Strong interpersonal skills and proven ability to build strong relationships
Adapts to rapidly changing environment
REPORTING RELATIONSHIPS
Position reports to: Metrology Lab Supervisor
Location: Juliette Metrology Lab @ 10986 GA Highway 87, Juliette, GA 31046.
Georgia Power is the largest electric subsidiary of Southern Company (NYSE: SO), America's premier energy company. Value, Reliability, Customer Service and Stewardship are the cornerstones of the Company's promise to 2.6 million customers in all but four of Georgia's 159 counties. Committed to delivering clean, safe, reliable, and affordable energy at rates below the national average, Georgia Power maintains a diverse, innovative generation mix that includes nuclear, coal and natural gas, as well as renewables such as solar, hydroelectric and wind. Georgia Power focuses on delivering world-class service to its customers every day and the Company is recognized by J.D. Power and Associates as an industry leader in customer satisfaction. For more information, visit www.GeogiaPower.com and connect with the Company on Facebook (Facebook.com/GeorgiaPower), Twitter (Twitter.com/GeorgiaPower) and Instagram (Instagram.com/ga_power).
Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 9001
Job Category: Administrative & Clerical
Job Schedule: Full time
Company: Georgia Power