FirstBank Jobs

Customer Service Representative Location: Kalamazoo, Michigan About Our Client: Accepting no less than the absolute best, our client has climbed to the top, gaining a reputation for both excellence and satisfaction. Working at this company will give you the opportunity to work with some of the top technical professionals in the industry who are bringing cutting-edge products to forefront.  Offering results-driven people a place where they can truly make a difference on a daily basis, this is an opportunity you will not want to miss! Key Responsibilities: •    Supporting the sales team by developing and maintaining positive customer relations with clients and distributors. •    Working with customers and distributors to gather accurate details of equipment failures and providing reports to management. •    Responding to customer inquiries regarding RMAs, order status, delivery timelines, and product literature. •    Influencing production and shipping schedules and recommending price changes based on company and customer relationships. •    Resolving production scheduling, shipping, and invoicing issues, determining the validity of warranty claims, and scheduling repair resources. •    Providing phone and email support for sales teams and healthcare professionals. •    Performing service order entry, data cleansing, and invoicing for services using SAP and Salesforce. •    Engaging with customers in a prompt, accurate, courteous, and professional manner to build strong business relationships. •    Processing all tasks in alignment with relevant working practices and standard operating procedures. •    Offering after-hours support as needed based on call volume or workload demands. •    Developing a strong foundation in your role while expanding your responsibilities within one or more job families. Qualifications:  •    Degree required. •    Must have expert-level customer service skills, with the ability to engage with customers professionally and effectively. •    Must be highly proficient in multitasking, handling multiple inquiries, and managing tasks efficiently in a fast-paced environment. •    Must be computer literate, with the ability to navigate and use various software applications and systems effectively. •    Experience with SAP and Salesforce is a plus. •    Strong problem-solving skills and ability to work in a fast-paced environment is preferred. •    Previous experience in a medical device or healthcare-related industry is a plus. •    NO C2C CANDIDATES

Interested Candidates please apply on our website at https://jobs.jblresources.com.  For more information about our services and great opportunities at JBL Resources, please visit our website: https://www.jblresources.com.  JBL Resources is proud to have earned the reputation of being a premier provider of top talent professionals in the fields of engineering, human resources, logistics, operations, and supply chain management. As specialists in both permanent placement and contract services, our mission is to help companies and individuals become all they were created to be. **JBL is an Equal Opportunity Employer and E-Verify Company