FirstBank Jobs

You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence.

Your Role

You will focus on developing + diversifying business in line with financial + volume targets. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:  To own, monitor + drive all sales activities for (i.e. prepare quotation) customers within your control, ensuring prospects are identified, qualified + nurtured through the sales pipeline so as to close profitable + sustainable customer deals.  To align your sales efforts with Customer Care Location (CCL) Managers, Pricing + Sea Logistics Business Development teams, including pricing decisions.  To monitor competition by gathering current marketplace information on pricing + products.  To report customer feedback to the CCL team, supporting resolutions as required.  To align with CCL colleagues when onboarding new customers.  To maintain + update the most relevant customer information in internal systems.  To regularly review customer portfolios with the CCL Managers + team.  To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality in close collaboration with the CCL.

Your Responsibilities

Start your day reviewing market trends, challenges + opportunities to ensure you are attracting + pursuing customer

opportunities with competitive proposals to optimize revenue for the company.

Then, place strong focus on market penetration through sales leads + business development strategies to ensure the

capture of new customers.

Next, engage with pricing + business development teams to ensure smooth cross-functional collaboration.

Finally, focus on evolving our people, customers + carrier partners, forming trust + deeper relationships to establish

a sustainable business + network.

Your Skills and Experiences

Your strong focus on customer + stakeholder relationships along with your strong time management will be key to your success.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.