FirstBank Jobs

JOB REQUIREMENTS: Do you have Front End Manager, Guest Service Manager, Retail Store Manager, Customer Service or other leadership experience? We want to talk to you! Join us in opening our 40th store in the state of Wisconsin. ESSENTIAL DUTIES AND RESPONSIBILITIES Leads, coaches, teaches and reinforces the Festival culture, guest service, and performance expectations to allGuest Services associates Maintains adequate staff levels by interviewing applicants and extending job offers Finalizes and approves weekly work schedule for Guest Services associates Writes and conducts performance reviews ofGuest Services associates Documents violations of company policies/procedures byGuest Services associates and conducts appropriate corrective action, up to and including termination Answers questions and provides guidance to all department associates Assists all department associates with daily responsibilities while leading by example Ensures all department standards are being met on the Guest Services Oversees the Guest Services to ensure proper cash control, guest service and cashier production levels Responsible for scheduling employees to coincide with budget and labor projections and to make daily adjustments as necessary Supports and executes a Superior Customer Service program Communicates and works cooperatively with Store Director, Guest Services Director, other Department Managers and associates to maintain standards and exceed guest expectations Provides excellent services to all guests Assists guests with finding items they are looking for on service counter and sales floor Takes orders and other special requests Answers the telephone and assists guests using proper phone etiquette Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received Develops Assistant Department Manager and/or Department Leads to prepare for advancement opportunities Responsible for the department\'s timekeeping accuracy. Communicate to HR regarding any missing time, transferred hours, and schedule issue Ensures all quality standards are being met, including quantity expectations at 100% by 10 am and 5 pm Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences Other duties as assigned QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School Education or equivalent combination of education and experience 3-5 years of leadership experience, at least 2 years in a manager role Must possess great oral and written communication skills Knowledge of technology and the use of a computer Ability to deal tactfully and effectively with guests and all personnel Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment Thorough understanding of all safety requirements and company safety policies Must possess the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Also requires proper training and knowledgeof the following equipment/procedures: proper lifting techniques,proper scanning technique,trash compactor PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands and work environment described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee must possess the ability to stand in place for long periods of time; walk in the store; bend, stoop and kneel regularly Requires fine fing r and broad manual dexterity, and eye-hand-foo ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.festfoods.com/careers