Job Information
Cisco AppDynamics Support Engineer in Krakow, Poland
While reading our job description, please remember - we understand from experience that not ticking every box on the skills sections stops many from applying. You should apply if you feel you are the right person for the job and have the ability to learn and deliver results :-)
What You’ll Do
At AppDynamics, our Application Intelligence Platform empowers today’s software-defined businesses with the function of proactively monitor, lead, and optimize the most complex software environments.
Software Engineers in the Support Engineering Controller/SaaS Team are responsible for diagnosing and solving complex issues in our large-scale multi-tiered SaaS solution and working with customers to provide advanced technical support thru analyzing both AppDynamics and customer code.
In our dynamic and collaborative environment, your experience and knowledge will enable you to:
Assist clients instrument, control and debug their large multi-tiered compound applications
Replicate customer environments and work to identify & fix the root cause or provide interim workaround as needed
Provide Technical Action plans to take a customer issue from start to resolution
Identify product bugs and improvements based on customer environments and work to close them
Collate common failures and feedback into AppDynamics Product Engineering to continue to raise the bar of quality
Who You'll Work With
You will become a part of a standout technical team that cares about helping and contributing our clients to operate our software and successfully improve their return on investment.
We collaborate with the software engineering and Ops infrastructure teams of the largest companies in the world, and we are considered as a vital partner and extension to their internal teams.
Who You Are
What is required for this position:
Software development experience in Core Java with debugging and troubleshooting
Strong skills in troubleshooting and in Windows & Linux environments including collecting data, analyzing logs and dumps, SSL communications in a client/server environment
Experience with relational DBs and SQL scripting
Experience in Linux and shell scripting, bash or PowerShell
Experience in HTML5, JavaScript, and CSS
Knowledge of configuring Docker, Kubernetes, AWS, Azure and understanding networking concepts (for both Windows and Linux)
Self-development attitude and willingness to learn new technologies
What are „nice to have" skills?
Commercial development experience, specialist in System Design, Scalable Architecture, and Complex Open Systems. Fully understand the interaction and performance ramifications of choices of implementation patterns
Experience in configuring Docker, Kubernetes, AWS, Azure and understanding of networking concepts (for both Windows and Linux)
Knowledge about NoSQL DBs
Experience/knowledge in any other programming languages is a benefit
Basing knowledge in security aspects
Experience in providing System, OS, JVM, and application-level performance tuning guidelines
Experience with SAML, SSO, and LDAP environments
Validated experience working with APM tools and tuning of application performance
Why AppDynamics (Cisco)
[1] AppDynamics is the Application Intelligence company that is part of Cisco. With AppDynamics, our customers have real-time insights into application and business performance and user behavior, so they can move faster in an increasingly complex, software-driven world. Our integrated suite of products is built on our innovative, enterprise-grade App iQ Platform that enables our customers to make faster decisions that enhance customer engagement and improve operational and business performance.
AppDynamics is uniquely positioned to enable enterprises to accelerate their digital transformations by actively monitoring, analyzing, and optimizing complex application environments at scale and in production which has led to proven success and trust with the Global 2000
#CiscoSoftwareKRK
References
Visible links
- https://www.cisco.com/c/en/us/solutions/data-center/appdynamics-application-performance-monitoring.html
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.