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There are a lot of security companies out there. Still, no one is doing what Cisco is doing: giving our customers the ability to measure their risk landscape and truly protect their environments from the ever-present threat of a breach. As a result, we see extraordinary growth as some of the top companies in the world flock to our platform.

We have an incredible team who will fight beside you to accomplish the impossible. We're looking for an upbeat and driven Support Engineer who will be responsible for the technical solving and resolution of our customers' support issues.

You'll be joining a growing and experienced engineering team. You will work closely with others to learn the answers to sophisticated and interesting technical questions and issues. In addition, candidates should have experience in support roles and feel comfortable fixing potentially unfamiliar issues across various technologies.

What are some of the exciting problems you'll be working on:

• Triaging, prioritizing, and resolving support inquiries from our customers

• Engaging with our engineers to diagnose and solve customer issues

• Partnering with Customer Success to ensure high levels of customer satisfaction by learning basic database querying and scripting used for troubleshooting

• Creating user documentation to helps customers learn to use our platform and allows for self-service resolution of common issues.

• Being a part of an on-call rotation

What does it take to work at Cisco:

• 3+ years of experience in technical support or support engineer role in networking area (ideally, cybersecurity basics)

• Strong written and interpersonal communications skills with customer focus

• Hands-on experience of computer programming in Python or Ruby-on-Rails (ideally, with experience of API creation and databases)

• Power-user proficiency with computer systems (e.g., command-line and scripting experience)

• Comfortable with the fast-paced and unpredictable nature of support engineering

• Consistent record to work cross-functionally within a team-oriented environment

• Strong desire for technical growth

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters - with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.