Job Information
Robert Half Call Center Specialist - Bilingual French in Las Vegas, Nevada
Description
Our client, in the equipment manufacturing industry, located in Las Vegas, Nevada, is offering a contract to permanent employment opportunity for a Bilingual French/English Call Center Specialist. This can be a remote position or work out of the Las Vegas, NV location. This role is critical in handling incoming calls, providing high-quality customer service, and resolving potentially complex issues. The specialist will be working with a diverse product line, particularly our alternative power products like generators.
Responsibilities:
Handle a high volume of incoming calls from French-speaking clients in a fast-paced environment
Provide accurate general information and assistance to customers
Swiftly problem-solve and provide resolutions to potentially complex issues
Collaborate with team members to share knowledge and insights to enhance service delivery
Remain calm and focused in high-stress situations, ensuring excellent customer service
Deploy conflict resolution strategies to diffuse difficult calls quickly
Go above and beyond to ensure customer satisfaction and build strong relationships with our clients
Monitor customer accounts and take appropriate action to collect delinquent payments
Process customer credit applications accurately and efficiently
Maintain accurate customer credit records.
Requirements
Must be Bilingual French/English
Proven experience in a call center, with a focus on customer service.
Familiarity with call center metrics and operations.
Experience in high volume, fast paced call center environments.
Ability to handle inbound calls efficiently and professionally.
Previous experience in call centers is advantageous.
Strong skills in conflict resolution and customer service.
Demonstrated ability to resolve customer service issues effectively.
Superior customer service skills with a focus on customer satisfaction.
Ability to work in a team environment and collaborate with colleagues.
Excellent communication and interpersonal skills.
Proficient in computer applications relevant to call center operations.
Strong problem-solving skills and ability to make decisions under pressure.
Ability to handle multiple tasks and prioritize effectively.
Willingness to work in shifts, on weekends, and during holidays if required.
Strong attention to detail and organizational skills.
Good understanding of the machinery and manufacturing industry is a plus.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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