FirstBank Jobs

About The Role

Come join our Customer Experience team! This position provides excellent customer service in person, over the phone, online, or through other delivery channels as they assist with their banking needs. This position is housed in the Main Branch in Layton, Utah.

DUTIES AND RESPONSIBILITIES: * Answer incoming calls in the division Call Center environment in a timely and professional manner * Assist customers in person and over the phone to provide back-office support for account maintenance and inquiries, debit and credit cards, wire transfers, stop payments, check reorders, research, and daily mail, and other needs that occur in a banking environment * Responsible for being vigilant and watching for fraud that could adversely affect the bank and bank customers.  Help with fraud prevention calls to customers as transactions are determined to be suspect. * Assist in other daily operational reports and functions for the Division * Building trusting relationships, customer loyalty and satisfaction * Take an active role with our Culture in building strong community ties for the bank * Comply with regulatory requirements About You

QUALIFICATIONS: * One or more years in a customer service related position is required * A high school degree or GED is required * Banking experience preferred but not required * Proficient knowledge of computer applications, including Microsoft Outlook, Word, and Excel First Community Bank of Utah will conduct a credit and background screening as a part of the pre-hire process. SCHEDULE: * Full Time: Monday - Friday, 8:00 am - 5:00 pm KNOWLEDGE, SKILL, ABILITY: * A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers can be of a sensitive and/or highly confidential nature and are a normal part of the day-to-day experience * Customer satisfaction - Courtesy, tact and diplomacy are essential elements of job * Communications can involve educating, motivating, influencing, and/or advising others on matters of significance * Able to work under pressure, meet deadlines and work independently with little supervision * Excellent communication and time management skills * Well organized, with a strong attention to detail

WORK ENVIRONMENT: * In branch, desk job in a group environment. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 8 hours per day. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific vision... For full info follow application link.

Glacier Bancorp is an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other catego ry protected by applicable federal, state or local laws.

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