FirstBank Jobs

As a Customer Service Representative, you will:

• Manage and resolve customer issues
• Manage orders and shipping activities between manufacturing plants as well as from a manufacturing plant/distribution center to the customer
• Manage demand management actions as needed to meet monthly plan including order activities between manufacturing plants, sales team, and external customers
• Work with the materials group, other Copeland location customer service teams, warehouse personnel, trade compliance, and sales team to meet critical customer needs
• Ensure accuracy of orders and shipment information in the Oracle systems
• Monitor shipments to meet monthly demand targets and customer on-time delivery

WHO YOU ARE: You establish and maintain effective customer relationships. You provide timely and helpful information to individuals across the organization. You persist in accomplishing objectives despite obstacles and setbacks. You build strong formal and informal networks. You pick up on situational cues and adjust in the moment.

Schedule: We offer a work-life balance to our employees, general working hours for this position are: 8:00 am - 5:00 pm Monday through Friday. Overtime is paid for hours worked above the normal 40 per week.

REQUIRED EDUCATION, EXPERIENCE and SKILLS:

• Associate's Degree or 60 hours college credit with 4+ years experience in relevant field, or an equivalent combination of education and experience will be considered
• Strong communication skills
• Strong computer skills - Microsoft Office including email, Excel and Word
• Strong problem-solving and teamwork skills
• Must be able to interface with all levels of management both internal and with external customers
• Ability to travel up to 5% of the time
• Legal Authorization to work in the United States - Sponsorship will not be provided for this role.

PREFERRED EDUCATION, EXPERIENCE and SKILLS:

• Oracle Experience
• Customer service experience in a manufacturing environment