Job Information
RTX Corporation Customer Performance Manager in Leighton Buzzard, United Kingdom
Date Posted:
2024-05-29
Country:
United Kingdom
Location:
BE Aerospace UK Limited, Nissen House, Grovebury Road, Leighton Buzzard, LU7 4TB
Position Role Type:
Unspecified
Joining Collins Aerospace means embarking on a journey to redefine the future of aerospace technology. As a global leader in aerospace and defense technologies, Collins Aerospace is committed to pushing the boundaries of innovation to shape the future of flight.
As a Customer Performance Manager, you will play a crucial role in ensuring the satisfaction and success of our customers r elated to our Interiors manufactured products in Leighton Buzzard . You will serve as the dedicated voice of the customer, coordinating across various functional groups within the company to meet and exceed customer expectations.
What You Will Do:
In this customer dedicated role, act as the aftermarket voice of the customer to support the customer requirements across various functional groups within the company.
Take ownership of the customer success profile and ensure that the various functional groups are coordinated to produce a high levels of customer satisfaction for spares and repairs
Attend customer meetings as required and communicate and problem resolution and customer support plans
Collaborate with Master Scheduling teams to align open order books with operational capabilities and customer expectations.
Communicate customer-specific performance goals internally and externally, ensuring alignment and transparency.
Lead monthly integrated project team meetings focused on driving customer-focused improvements and addressing any project-related tasks.
Facilitate the flow of customer requirements and improvement initiatives through relevant internal groups.
Support business development efforts by enhancing customer On-Time Delivery (OTD) performance.
Support pricing and catalog teams to develop pricing models and new catalog updates
Investigate and finalize liquidated damage claims, ensuring timely resolution and customer credits.
Qualifications You Must Have:
Typically requires a University Degree and minimum 5 years prior relevant experience or in absence of a degree, 8 years of relevant experience.
Experience in a customer-facing role within the aerospace or manufacturing industry is essential.
The successful candidate will be able to demonstrate a good understanding of the lifecycle of an order through manufacturing.
We are looking for a truly customer focused individual who will take pride in being the voice of their customer and achieving the best possible results for them.
Qualifications We Prefer:
Prior experience working within a manufacturing environment preferred.
Strong project management skills with the ability to lead cross-functional teams.
Ability to prioritize tasks and manage multiple projects simultaneously.
Ability to travel as required for the role (anticipated 10- 25%).
What We Offer:
Generous Leave: 25 days of annual leave + bank holidays.
Competitive Salary: Attractive compensation package.
Pension Scheme: Secure your future with fantastic benefits.
Health Coverage: Critical illness cover and private medical insurance.
Income Protection: Financial security for unexpected events.
Employee Support: Access to support programs and well-being resources.
Exclusive Perks: Ability to buy extra holidays, cycle to work scheme, and more great employee discounts.
Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Privacy Policy and Terms:
Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.