Job Information
Robert Half Help Desk Analyst II in Littleton, Colorado
Description Technical Skills
• Desktops, Laptops & Server
o Microsoft Windows, Apple iOS, Office365, Windows Server, Hyper-V, VMWare
• Security Software Management
o Anti-Virus, Anti-Spam, Malware, DNS Filtering and End Point Detection and Response
• Active Directory
o On premise Active Directory & cloud Active Directory (Azure) configuration management
• Networking
o Routers, Firewalls, Printers and Switches
o Wireless Devices, Access Points and VPN’s
• Cloud
o File and Image based Backup Solutions
o Office365 Setup, Configuration Management and Administration
o Cloud File Storage (Egnyte, DropBox, etc.), Setup, and Configuration Management
Duties and Responsibilities
• Remote Help Desk Support and Remote Project work (Ex: Office365 Migrations)
• Onsite Desktop, Laptop & Networking Equipment Installation and Troubleshooting
• Security, Networking and Cloud Setup, Troubleshooting and Configuration Management
• Scheduling, Documentation and Ticket Management
Personal Attributes Required To Succeed
• Attention to detail and quality of work
• Good at time-planning and organizational skills
• Passion for customer service and follow through
• Ability to multi-task and handle “chaos” effectively
• Integrity, passion & strong desire to achieve and succeed
• Willingness to work varied hours to meet client’s schedule
• Resourcefulness when confronted with unforeseen dilemmas
• Excellent communication with technical and non-technical people
• Perseverance--an unwillingness to give up, even when discouraged Requirements Microsoft, Active Directory, Computer Hardware, Configuration Management, Deskside Support Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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