Job Information
Citigroup Wealth Customer Experience, Fraud, and Other Operations Control Testing Team Leader, Senior Vice President in London, United Kingdom
Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in risk and control, quality assurance and communication to Citi’s Control Testing Team.
By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Team/Role Overview
Wealth Customer Experience, Fraud, and Other Operations Control Testing Team is responsible for the testing of controls that are designed and owned by Citi’s Wealth Customer Experience, Fraud, and Other Operations departments.
The Citi Wealth business delivers a comprehensive wealth solution to clients across the wealth continuum, with integrated advice and execution, as well as traditional and alternative investments, managed account strategies, world-class research and investment guidance. The Wealth business serves ultra-high-net-worth individuals and family offices through Citi Private Bank, operates in the affluent and high-net-worth customer relationship tiers of Citigold® and Citigold Private Client and offers wealth management in the workplace through Citi Global Wealth at Work.
This position reports to the Wealth Products and Operations Control Testing Head within the Citi COO organization’s Central Controls Capabilities; and is a strategic- and execution-oriented leadership role accountable for end-to-end control testing for this position’s specified business/segment – i.e., operational controls performance assurance/testing – which includes design, results reporting, and insight sharing related to the above scope of controls testing.
The Wealth Customer Experience, Fraud, and Other Operations Control Testing Team Leader leads and directs a team of approximately 6-8+ controls testing professionals responsible for supporting the above responsibilities, with breadth and depth on control testing planning and execution. The position closely follows latest trends in controls testing and adapts them for application within own job and covered businesses and functions, and often will be in touch with senior managers at Director or Managing Director levels.
Excellent management and communication skills required to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for controls testing results and advice regarding the controls execution. Necessitates a degree of responsibility over technical strategy. Responsible for supporting their manager in handling staff management issues, including resource management and allocation of work within the team/project.
What you’ll do
Supports the Controls Testing Utility by acting on assessing control design, designing control testing tools, developing control testing procedures, ensure control testing transitions, dispositioning exceptions, and developing insights.
Carries key responsibility for Control Design Assessment (CDA) by resolving escalations, defining the work plan, and designing the quality review process.
Performs decision-making of control testing design activity, which includes approving/signing-off, undertaking escalations, and owning Internal Audit and issue management related actions.
Maintains resource forecast for own team.
Approves testing procedures in Confluence and is responsible for delivering relevant procedures to Internal Audit reviews and issue remediation.
Maintains resource forecast for successful controls testing transition and Central Execution training.
Has the ultimate decision on controls testing outlier escalations.
Handles control testing interactions with senior managers at Director or Managing Director levels.
Represents control testing in Operational Risk Forums (ORF) and senior meetings as needed and works with each respective team to finalize materials.
Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing.
Supports team members on topics ranging from testing design and execution to performance management and control testing platforms basics.
Helps driving continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
Maintains relationships and drives accountability with partners and stakeholders to drive control testing's success in support of the business's strategy.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Supports other relevant work efforts of department where needed and as directed by their manager.
What we’ll need from you
Experience Risk & Controls roles, direct management experience preferred.
Subject matter expert on controls design, execution and/or control testing.
Expert-level understanding of MCA (Managers Control Assessment) frameworks and processes.
Advanced skills in MS Word, MS Excel, MS PowerPoint, and MS SharePoint.
Effective communication, written and presentation skills.
Outstanding people and relationship management skills with the ability to influence others and foster a sense of collaboration.
Independent thinker and able to perform a credible challenge of businesses/functions.
Ability to work effectively on virtual teams, including across different geographies and time zones preferred.
Investment securities and/or insurance licenses preferred (e.g., Series 7, 9,10, 24, 63, 53, 55, 66, L&H).
Bachelor’s/University degree, Master’s degree preferred.
What we can offer you
This is a role that'll offer you the opportunity to build an in-depth knowledge of Risk and Controls in a fast-growing Controls Testing team. Every day there will be new business challenges that will help you develop new skills that can drive your career
We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.
By joining Citi London, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:
Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure
A discretional annual performance related bonus
Private medical insurance packages to suit your personal circumstances
Employee Assistance Program
Pension Plan
Paid Parental Leave
Special discounts for employees, family, and friends
Access to an array of learning and development resources
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
Job Family Group:
Risk Management
Job Family:
Business Risk & Control
Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
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