Job Information
The Nord Center Mental Health Clinical Crisis Manager in Lorain, Ohio
POSITION PURPOSE AND OBJECTIVES
The primary responsibility of this position is to provide clinical and administrative supervision and leadership to the ESS staff on assigned shift for all components of the ESS services; mobile, hotline and crisis stabilization. Assigns and delegates tasks to all ESS staff to insure quality and timely response to client need and efficiency of staff resources. Provides crisis intervention and stabilization services for clients with mental health and substance abuse disorders. Utilizes the Trauma Inform Care approach to promote healing in a safe, stigma-free environment with compassion for all people. Manages daily affairs for the team.
ESSENTIAL JOB FUNCTIONS
Assigns and supervises work tasks of staff working in all program areas of Crisis Services (Hotline, Mobile Outreach, and Stabilization Unit).
Supervises and evaluates the job performance of the ESS clinical staff in conjunction with ESS Associate Director and Director. Provides 1-1 and group supervision to supervisees on shift.
Provides direct services to clients in all program areas as needed.
Make decisions on staffing levels on each shift based on safety and clinical need. Approves all leave time of clinical staff.
Ensures ESS is responsive and sensitive to community requests for service 24 hours per day.
Ensures that the clinical practice of staff assigned to the unit provide a balance between safety and least restrictive alternative in a residential environment (e.g. that clients are self-medicating; acute clients are hospitalized, etc.)
Trains staff on an ongoing basis. Orients new staff to the ESS program.
Responds to and attempts to resolve, in a timely fashion, complaints made by clients, families, or by other service systems and brings the