FirstBank Jobs

Description

As the Front Desk Coordinator, you are responsible for managing office communication and facilitating tasks and procedures. You will also be requested to assist the Human Resources Department with clerical duties as needed. Your role is key in maintaining a well-working office and representing the Rock-it Global brand to our customers and visitors whether it is face-to-face, online, or over the phone. Front Desk Responsibilities: • Greet and welcome guests as soon as they arrive at the office • Direct visitors to the appropriate person and office • Answer, screen, and forward incoming phone calls • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) • Provide basic and accurate information in-person and via phone/email • Receive, sort and distribute daily mail/deliveries • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges, TSA procedures, COVID-19 procedures) • Order front office supplies and keep inventory of stock • Manage conference room schedule • Perform other clerical receptionist duties such as filing, photocopying, etc. • Kitchen duties - loading and unloading the dishwasher, making sure coffee supplies are filled • Any other duties that may be assigned to you from time to time Requirements / Knowledge: • Proficiency in Microsoft Office Suite • Excel proficiency is a must • Must be able to maintain a high-level of confidentiality • Hands-on experience with office equipment • Professional attitude and appearance • Excellent written and verbal communication skills; including the ability to speak and write effectively and to analyze, edit, review, and interpret complex material • Ability to be resourceful and proactive when issues arise • Excellent organizational skills • Multitasking and time-management skills, with the ability to prioritize tasks • Customer service attitude

Requirements • Proficiency in MS Outlook, MS Word, MS Excel, and MS PowerPoint is required.

• Experience with managing switchboard phones with 10-30 lines is essential.

• Must have a strong understanding of the hospitality industry.

• Excellent customer service skills are necessary.

• Strong verbal and written communication skills are a must.

• Ability to multitask and manage time effectively is needed.

• Must possess strong organizational skills.

• Previous experience in a front desk or coordinator role within the hospitality industry is desirable.

• Bilingual or multilingual skills are a plus.

• Ability to work flexible hours, including weekends and holidays, is required.

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