FirstBank Jobs

Description

Provide

coordination for all aspects of patient care and concierge services in addition

to providing a high level of service for the assigned practice. Serve as initial

point of contact for the department, with the knowledge and ability to assign

and assist patient to particular program based on information provided by

patient. Candidate must multi-task between identifying areas for improving

patient relations, ensuring that quality control standards are met, while

providing extensive personalized customer service, and executing Patient

Affairs Center activities.

Pay Range: $24.57 - $34.87 Hourly

Qualifications

All Required:

Skill in analyzing information, problems, situations, practices,

and procedures to recognize alternatives and provide solutions.

Knowledge to problem-solve with other members of

the Patient Affairs Center team and to effect change toward improvement of

clinic services.

Skill in speaking clearly and using appropriate

grammar.

Demonstrated ability to work as part of a team

while functioning independently, maintaining confidentiality in all

assignments, and showing initiative in identifying and solving problems as they

occur.

Demonstrated ability to maintain composure when

confronted by difficult situations and to respond professionally.

Possesses strong customer service skills to

promote pleasant and effective interactions with patients, staff, and doctors.

Demonstrated ability to creatively integrate

competing demands of a multidisciplinary setting into a productive working

environment.

Skill to organize workflow to accomplish

established objectives.

Ability to establish cooperative working

relationships with administrators, physicians, peers, and the public.

Skill in recognizing an emergency or high priority

situation and taking appropriate and immediate action.

Advanced organizational skills to ensure a

workable, efficient office.

Working knowledge of the UCLA Healthcare System

and where to go to get issues resolved, Knowledge of medical terminology, and

of major medical insurance plans and authorizations.

Experience with various computer software and

hardware including word-processing, knowledge of Microsoft Word, Excel,

Outlook, the MCCS and Access Express, and the internet.

Typing skills to prepare forms and correspondence

with speed and accuracy.

General knowledge of medical procedures and

terminology

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.