FirstBank Jobs

Abode Care Partners

Intake Coordinator is a primary contact for patient registration, and initial chart builds. This role requires direct interaction with patients, family, and referral sources. Customer service and attention to detail are critical to the success of this role.

Ensures that all patient registration forms are complete, and coordinate with Regional Administrator if key pieces of information are missing. Including consent for treatment, problem, and medication history
• Provides education to inquiring patients or referral sources about ACP services and benefits
• Creates new patient accounts, and data enters pertinent patient medical history, and contacts
• Gather information and documents from patients, HIE feeds, or other EMR systems
• Build relationships by providing friendly, timely responses about patient registration process, and set expectations of next steps
• Process incoming requests for records from patient/caregiver, payors, or other health care professional
• Process provider requests for records, such as previous PCP, specialist, lab & diagnostic results, hospital or LTC records
• Ensuring that the medical records are organized, accurate and complete
• Communicates with other departments regarding the status of referrals
• Maintains confidentiality of patient and proprietary information. Ensure compliance with ACP medical records policy, in accordance HIPAA policy

• High School Diploma/GED or equivalent; Associate degree or some college preferred
• Minimum two (2) years of experience collecting referral information in the healthcare market
• Medical Assistant certification preferred, but not required
• Experience working with all payer types, including Medicare, Medicaid and commercial insurance companies
• Understands the scope of services that Abode Care Partners and BrightSpring sister companies will offer
• Strong verbal and written communication skills