FirstBank Jobs

JOB REQUIREMENTS: Description Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future.A Fortune 200 leader, we\'re the driven professionals and technology experts companies turn to most to solve their IT challenges. Job Summary The Associate Customer Success Manager\'s (ACSM) primary responsibility is to coordinate and update billing aspects of a product or service offering project for a client. Billing items may be one-time fees or monthly recurring fees. Bill auditors interact with Managed Services Project Managers and Customer Success Managers, and other members of cross-functional teams. Project administration skills, Business administration, reporting, attention to detail is needed. Technical background is often required to manage competing interests. This position will also engage with Managed Services Applications team as part of testing and validation for a future with billing automation. What you will do: Customer billing accuracy and administration Independently works with reporting to administer customer billing adjustments. Audit customer billing upon contract end dates and present findings to Customer Success Managers. Monitors, interprets and communicates reporting anomalies. Ensures that invoices are accurately tracked and approved against the project in a timely manner. Ensures all items defined in CDW Statement of Work are delivered and accurately billed. Communicates well and clearly. Trains others to perform a bill audit for managed services customers. Clearly documents billing changes around new and existing product offerings. Documents, tracks and communicates workflow concerns. Aids in bringing to resolution. Documents lessons learned and shares appropriately with colleagues. Leadership qualities: Accountable to CDW management for billing results. Is fiscally responsible to the client, the project and to CDW. Instills trust by building relationships with the project team. Identifies difficult situations with client and/or project team and escalates to account team and management. Coordinates team efforts to consistently meet success factors and exceed client expectations. Reviews delegated tasks to ensure timely and accurate completion. Both with Shared Email and tickets within ServiceNow. Shares lessons learned information across the Customer Success and Billing Operations team. Communication: Provides the appropriate documentation (underbilling concerns, potential loss or overbilling concerns). Has clear and concise communication skills. Leads and facilitates both live and virtual meetings. Adapts communication style and medium to the audience needs. Works with account team and management to prepare and deliver difficult... For full info follow application link. CDW is an affirmative action/equal opportunity employer committed to a diverse and inclusive workplace. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/1F3BA1DE187A4A1E