Job Information
Robert Half Help Desk Analyst in Madison, Wisconsin
Description
We are recruiting for a Wisconsin Help Desk team due to growth! This is a long-term, contract to full time role that starts in July. Ideal role for individuals who prefer to work remote but live in Wisconsin.
Responsibilities and key duties:
Provide 100% phone support to over 9000 end users, offering efficient assistance with Level 1 technical issues.
Coordinate closely with our internal team ensuring smooth resolution of technical concerns.
Work effectively to escalate tickets or customer concerns when required.
Remain committed to the customer above all, showing the willingness to extend shift hours when necessary for call completion.
Requirements:
Possess 1-3 years of experience in a Help Desk or Customer Service role.
Proficient communication skills, with an ability to empathize and show compassion to customers.
Exhibit technical inclination, and aptitude to discern when to escalate issues.
General knowledge and experience with ServiceNow, Salesforce, and adept at navigating different systems while engaging with the customers.
Reliable home workspace setup, with a private office space and steady internet connection.
This role is instrumental to our team and plays a critical part in maintaining happy and satisfied customers. If you enjoy solving technical issues, have excellent communication skills, and put the customer first, we would love to hear from you.
Requirements • Minimum of 1 year of experience in a Help Desk Analyst role or similar position within the Real Estate & Property industry.
• Proven experience with Service Desk Tickets, Workstation Hardware, Windows Workstation and Workstation Support is essential.
• Proficiency in using MS Office 365 for various administrative and organizational tasks.
• Experience in managing and maintaining Active Directory.
• Excellent problem-solving skills and the ability to troubleshoot technical issues efficiently.
• Strong communication skills, with the ability to explain complex technical concepts to non-technical users.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Must possess a strong work ethic, with the ability to work independently and as part of a team.
• Relevant certification or degree in Information Technology or a related field is preferred.
• Knowledge of the Real Estate & Property industry, including its specific tech requirements, is advantageous. Technology Doesn't Change the World, People Do.®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .