Job Information
Ford Motor Company Field Capacity Manager, East Market Area in Mahwah, New Jersey
We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we’re all a part of something bigger than ourselves. Are you ready to change the way the world moves?
In this position...
Our Marketing, Sales & Service organization advances the Ford reputation as a visionary vehicle and mobility services company and helps deliver a trusted customer experience. Use your marketing, sales, and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. Join us and be the eyes, ears, and voice of Ford.
What you'll do...
Target, contact, and present the Ford Pro Commercial Service Center business case Dealers
Use commercial performance data to identify and confirm appropriate candidate targets
Understand and re-enforce the importance of the Ford Pro Program benefits and standards
Detail oriented – monitor, track, and handle multiple Ford Pro prospects
Collaborate with regional teams i.e., Regional Managers, Network Development, Commercial Business Managers
Collaborate with Facility Launch team to support facility design through facility completion
Work with Market Rep team to support the candidate and facility approval processes
Work with Ford Credit regarding incentives and programs that will support Dealer projects
Work with the Mobile Service Field personnel to maintain Ford Pro project alignment
Use best practice Commercial Service Center takeaways to inform your sales approach
Leverage a centralized reporting system to maintain dealer contact updates
Identify and report out on in-market commercial competitors
Maintain acute awareness regarding the impact of program details on the commercial customer experience
Identify and call out disconnects that emerge between the program and dealer engagement, participation, or interest
Routinely share best practices with the Ford Pro Elite and Service Capacity Management Teams
Responsible for adding all service capacity in their assigned regions
Work with Market Rep team to support the candidate and facility approval processes
Focused on Pro Elite openings first, followed by Commercial Vehicle Bays and Retail Bays – identify the right solution for each Dealer
Have assigned goals for both LOUs and openings in all three bay additions
Identify and prospect Pro Elite Candidates and service capacity expansion candidates
Hold go-to-market meetings in each region to educate dealers on capacity options
Work with the Pro Elite Launch Lead to ensure centers open on time
Educate participating dealers on the operating standards expected by Elite center customers
Work with the Quick Lane Launch team to ensure Quick Lanes open on time
Work with The Express Service team to ensure new Pro Elite Centers are set-up to provide Express Service
Your ideas and actions make an impact on profits and growth. In addition to the above responsibilities, you will be expected to:
Listen to dealer needs, understand their concerns, and provide solutions.
Work independently in your daily activities and work as a team to share best practices while meeting business goals.
Network with colleagues and leaders throughout the organization
Candidates must be willing to travel throughout their region 80% of the work week
Travel may be up to 100 miles+ from assigned Region
You will be equipped with:
Your portfolio of dealers
Skills, necessary equipment, and data to attain your daily and monthly goals
A company car
Hotel stays required
You'll have...
Bachelor’s degree required
5+ years of Sales & Service dealer contact experience
Candidates must be willing to travel throughout their region 80% of the work week
Travel may be up to 100 miles+ from assigned Region
Even better, you may have...
Market representation experience
Excellent Parts & Service business acumen
Commercial experience preferred
Excellent organizational skills and the ability to multi-task multiple priorities simultaneously
Proved track record of achieving key deliverables in high-paced environments
Ability to confidently deliver a compelling business case to Dealer Principals
Ability to deliver timely & consistent results
Self-starter, capable of communicating across regions, and at all levels
Demonstrated proactive approach to problem solving, with a focus on delivering results
Strong presentation and critical thinking skills
Basic financial statement acumen
Ability to use experience to advise and modify your dealer contact approach to support this unique business program
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
Immediate medical, dental, vision and prescription drug coverage
Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up childcare and more
Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
Vehicle discount program for employees and family members and management leases
Tuition assistance
Established and active employee resource groups
Paid time off for individual and team community service
A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
Paid time off and the option to purchase additional vacation time.
For a detailed look at our benefits, click here:
https://fordcareers.co/LL6NonHTHD
This position is a leadership level 6.
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
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Requisition ID : 30894