Job Information
Manulife Operations Standard Officer in Makati City, Philippines
We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.
Working Arrangement
Hybrid
Job Description
The opportunity
The Operations Standard Officer is responsible for overseeing quality assurance programs, providing audit support, and assisting Operations teams in effectively and consistently managing risks, thereby improving operations teams' capabilities in meeting operational performance and control requirements on an ongoing basis.
The individual is also responsible for driving the risk and controls awareness of the local operations teams, which may include conducting training and communication to help staff understand the implications of operational risks, and their responsibility and duty in preventing these risks.
Responsibilities
Supports operations through proactive advice based on risk and control knowledge and insights and presents risk management solutions where appropriate
Lead the facilitation of process walk-through workshops during Control testing and RCSA, and provide independent guidance on existing control design, and the operational effectiveness of controls and control remediation.
Support operations in monitoring existing controls for operational effectiveness, as the checker, and ensure any issues identified are raised to management.
Support operations in stakeholder discussions – particularly for complex CAPs – to ensure responsibilities, actions, and timelines are understood. Proactive monitoring if additional support and discussion are required with stakeholders to ensure the effectiveness of preventive solutions
Form an independent review on level of risk, compare and contrast with risk owner views
Review and challenge the outcomes of events and root cause analysis from events or incidents and proactive monitor the incident report, especially repeated items
Support roll-out and implementation of Regional L1B initiatives
Timely produce and maintain the regular/ad-hoc reports as per requests.
Drive the development and implementation of future-fit risk management Other assignments as and when required by the management.
How will you create impact?
The role will directly report to Operations Standard Manager.
What motivates you?
You obsess about customers, listen, engage and act for their benefit.
You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
You thrive in teams and enjoy getting things done together.
You take ownership and build solutions, focusing on what matters.
You do what is right, work with integrity and speak up.
You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
College degree / bachelor’s degree in any discipline
Computer proficient – MS Office Tools
Experience in the insurance industry or financial services is preferred
At least 1 year of working experience in operational risk and control
Experience in planning, designing, and implementing an overall risk management process for a financial organization including but not limited to Quality Assurance framework, inherent/residual risks, operational risks and compliance
What can we offer you?
A competitive salary and benefits packages.
A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
A focus on growing your career path with us.
Flexible work policies and strong work-life balance.
Professional development and leadership opportunities.
Our commitment to you
Values-first cultureWe lead with our Values every day and bring them to life together.
Boundless opportunityWe create opportunities to learn and grow at every stage of your career.
Continuous innovationWe invite you to help redefine the future of financial services.
Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.
Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .