Job Information
TTEC Bilingual Customer Service Representative - Spanish-English in Malta, New York
Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative - Spanish-English working onsite in Malta, NY, you’ll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!Need assistance with your application? Drop by every Wednesday from 10am to 3pm at 101 State Farm Place, Malta, NY 12020, suite 200, and our recruiters will help you with every step of your application!What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex concerns from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.During a Typical Day, You’llBe the face and smile of the operationsAnswer incoming communications from customersConduct research to provide answers for customers to resolve their issuesWhat You Bring to the RoleAt least 1 year of customer service experienceHigh school diploma or equivalentRecognize, apply and explain your product or service knowledgeGreat written and verbal communication skills in Spanish-EnglishComputer experienceWhat You Can ExpectSupportive of your career and professional developmentAn inclusive culture and community minded organization where giving back is encouragedA global team of curious lifelong learners guided by our company valuesAsk us about our paid time off (PTO) and wellness and healthcare benefitsPay rate starts at $19.92 per hour plus performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit www.hellottecbenefits.com for more information.A Bit More About Your RoleWe'll train you to be a subject matter expert in your field, so you can provide exceptional service whether through voice, chat or email interactions. We trust you already have the necessary ingredient that can't be taught - a caring and supportive nature to shine through as you help customers. You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.You'll report to Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
Minimum Salary: 16 Maximum Salary: 18 Salary Unit: Hourly