Job Information
Global Foundries Sr. Staff, Finance Business Operations in Malta, New York
About GlobalFoundries:
GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.
Summary of Role:
As the Lead of BPO Operations and Governance, you will be responsible for overseeing all aspects of our BPO operations, managing a team of dedicated professionals, and implementing governance frameworks to optimize performance and ensure adherence to regulatory requirements. You will play a key role in driving process improvements, fostering a culture of continuous improvement, and enhancing the overall effectiveness of our outsourcing operations.
Essential Responsibilities:
Develop and implement strategies to optimize BPO operations and enhance performance metrics.
Lead a team of BPO professionals, providing guidance, coaching, and support to drive operational excellence.
Establish and maintain governance frameworks to ensure compliance with internal policies and external regulations.
Collaborate with cross-functional teams to identify operational challenges and develop solutions to address them.
Monitor key performance indicators (KPIs) and metrics to track the effectiveness of BPO operations and governance initiatives.
Conduct regular audits and assessments to identify areas for improvement and drive operational efficiencies.
Drive a culture of accountability, transparency, and continuous improvement within the BPO operations team.
Stay updated on industry trends and best practices in BPO operations and governance to drive innovation and efficiency.
Adept at troubleshooting problems and finding effective solutions.
Other Responsibilities:
- Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements, and programs.
Required Qualifications:
Bachelor’s degree in business administration, Management, or related field; MBA preferred.
Minimum of 5 years of experience in BPO operations management, with a focus on governance and compliance.
Strong understanding of regulatory requirements and governance frameworks related to outsourcing operations.
Excellent leadership and communication skills, with the ability to motivate and inspire teams.
Analytical mindset with the ability to interpret data and metrics to drive informed decision-making.
Problem-solving skills: able to quickly identify and address issues that arise in day-to-day operations.
Certifications in BPO operations, project management, or related fields are a plus.
Preferred Qualifications:
Ability to innovate and execute solutions that matter; the ability to navigate ambiguity.
Strong client management skills are essential for success in this role.
A good understanding of the BPO industry, including current trends, best practices, and technologies.
Experience in implementing quality management processes and ensuring that service delivery meets or exceeds client expectations.
Expected Salary Range
$95,200.00 - $181,000.00
The exact Salary will be determined based on qualifications, experience and location.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at usaccommodations@gf.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
An offer with GlobalFoundries is conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.
GlobalFoundries is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential. GlobalFoundries goal of excellence in business necessitates the attraction and retention of highly qualified people. Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory.
All policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal law
Changing the world from the inside out
Join the team that’s moving the world forward.
What makes GlobalFoundries different? Our advanced operational and technology capabilities are made available through a global manufacturing network, anchored by facilities in Singapore, Dresden (Germany), Burlington (Vermont) as well as East Fishkill and Malta (New York).
At GF, we make things that matter — from the solutions that enable the way we live today, to the technologies that drive what’s possible for tomorrow.
Our people bring this power to life. A diverse and global team representing the best in the industry, we are united by our dedication to excellence and our desire to improve and empower the world.