FirstBank Jobs

Primary lead for all cross-functional management of activities related to product warranty and customer resolution.

Essential Functions

• Communication and documentation of all Novae product standard warranty statements for dealers and end-customers.
• Provide central view of emerging issues that may point to engineering design or manufacturing problems requiring an engineering change or quality process change.
• Act as the direct dealer contact for all common issues previously identified as a fundamental problem any particular Novae product or component and lead customer resolution activities related to processed product defect and underperformance warranties. Note: This would include issues involved in an ongoing Novae model recall.
• Work with Purchasing Manager(s) on vendor-related warranties. Takes full responsibility for initial dealer response, customer communication, resolution, returns, replacement, and customer credit for identified common Vendor-Related warranties. Collect and analyze data and communicate trends with Warranty and Parts Manager and Purchasing Manager(s) on supplier quality initiatives and validation of supplier and product selection.
• Facilitate process for leading the problem and solution diagnoses with Manufacturing and Engineering for determining whether a trailer should come back as a Returned Material Authorization (RMA) --- final determination that the local dealer is not able to resolve on site reasonably and efficiently. Provide final sign-off authority for Returned Material Authorization (RMA) trailers, escalating to manager when there is disagreement.
• Consult and provide information to the Sales Team on routine inquiries, and easily expedited common claims.
• Consult and provide information to Dealers in resolution of non-routine end-user communication and resolution.
• Assist in other areas and perform other duties, as needed. (This is not intended to be a comprehensive list of activities, duties, or responsibilities required for this job.)
• 10% - 15% will be spent on travel to other plants for inspection of trailers to support operations and resolve warranty claims.

Qualifications and Requirements

• Must have had prior customer interface experience.
• Understanding of basic mechanical and physical principles, good spatial reasoning skills, and the ability to apply these principles to solve problems.
• Strong computer skills with a working knowledge of Microsoft Office, Visual, and related software.

www.novaecorp.com{rel="noopener noreferrer" target="_blank"}

Benefits

• Medical Insurance (PPO + HDHP options)
• Dental Insurance
• Vision Insurance
• Critical Illness Insurance
• Accident Insurance
• Supplemental Life Insurance (Employee, Spouse and Children)
• 401(k) contribution after 30 days + company match on first 3%
• Weekly Accrued PTO
• Company Paid Short Term and Long Term Disability
• Company Paid Life Insurance
• Reimbursement Program forRX Safety Glasses and Steel Toe Boots / shoes