Job Information
Trinity Health Patient Relations Coordinator in Maywood, Illinois
Employment Type:
Full time
Shift:
Day Shift
Description:
At Loyola, we know you’re more than your job. We see you and all your potential. That’s why we invest in our people. Flexible scheduling, tuition reimbursement and day one benefits… at Loyola, what’s important to you, is important to us. Join our family.
• Benefits from Day One
• Daily Pay
• Career Development
• Tuition Reimbursement
• On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)
• Referral Rewards
Under the direction of the Director of Patient Relations, supports Loyola University Health System administration, physicians, and staff in responding to problems, concerns and complaints expressed by patients and families. Conducts investigation, notifies appropriate managers and physicians, analyzes and works toward resolution of complaints to increase patient and family satisfaction.
The Patient Relations Specialist is responsible for addressing patient and family concerns by interviewing patients, families, and staff. This role involves accessing clinical information systems to investigate complaints, facilitating multi-disciplinary care conferences, and implementing plans for resolution. The specialist monitors complaints to ensure complete resolution, documents actions taken, and provides follow-up assistance for Advance Directives. This position requires effective communication with various departments to ensure timely and satisfactory resolution of all patient issues.
Position Requirements:
Minimum Education:
Required: Bachelors Degree OR equivalent training acquired via work experience or education
Preferred: Bachelors Degree
Specify Degree(s): Healthcare related field
Minimum Experience:
Required: 3-5 years of previous job-related experience
Preferred: 6-10 years of previous job-related experience
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran