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Position Summary The Intake Coordinator is the first contact for new clients referred to Ryan White Case Management Services. This position conducts the initial screening with all new clients. In addition, this position conducts the bi-annual phone screening with all clients. The Intake Coordinator also assists clients in obtaining required documentation, as appropriate. This position is responsible for scheduling the first appointment for all new clients with a Care Coordinator and with a Medical Case Manager to complete their assessment process. This position also refers to the Care Coordinators and Medical Case Managers as appropriate when clients need additional assistance after the annual screening is completed. Essential Functions and Responsibilities Provide direct one-on-one and phone screening and care services Obtain Authorization for Release of Information between HIVA and Medical Provider Schedule and conduct intakes and bi-annual eligibility reviews Schedule Medical Case Manager and Care Coordinator assessments as needed Maintain up-to-date HIV knowledge; provide HIV education to clients Maintain up-to-date and accurate client records Participate in necessary meetings Assist with all necessary reports Participate in required training Comply with all applicable standards, guidelines, laws & administrative rules Other duties as defined by Director and Ryan White Principles and Standards Required Qualifications Two years of administrative experience or related work experience Valid Oregon driver\'s license, driving record sufficient to be covered by agency auto insurance policy, ability to transport self to job-related events, meetings and locations TB test (provided at agency) Excellent problem-solving skills Experience maintaining confidential documents and files Experience collecting and discussing sensitive material over the phone and in-person. Ability to multitask Ability to manage multi line phone system Strong written and verbal communications Ability to maintain boundaries and manage visitors to agency public spaces Attention to detail Experience with Word, Outlook and Excel preferred Customer service experience Ability to conduct interviews/intakes effectively over the phone. Ability to pass agency criminal background check For a complete job description, please visit: https://hivalliance.criterionhcm.com/jobs/51/1/#531