Job Information
Extant Aerospace Product Support Specialist in Melbourne, Florida
Product Support Specialist
Requirements
- Bachelor's degree or equivalent combination of education and direct experience, prefer an advanced degree such as an MBA
- Interpersonal skills to collaborate and build a consensus
- Experienced in Microsoft Office Suite
*To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.*
Responsibilities
- Responsible for customer interaction regarding inquiries, processing and tracking incoming requests for quotes.
- Processing and tracking customer orders, providing information about products and services, and coordinating returns (RMAs).
- Works with customers and/or distributors to receive accurate account of equipment failures. Focus of work may be in pre-sale, post-sale, or both.
- Maintains direct contact with customers. In addition, responds to customers' needs and records details of customer contacts and actions taken.
- Develops and maintains business relationships with customers
- Coordinates priorities with Operations and Repairs team.
- Works with Program Management/Sales team.
- Respond to Requests for Proposals, and analyze quotes and proposals to ensure targets are met.
Working at Extant offers the following benefits:
- Competitive pay
- Comprehensive benefits package to include:
- Medical
- Dental
- Vision
- Supplemental Insurance Options
- Up to 28 paid days off the first year of employment
- 401k match up to 6%
- Tuition and Professional Development Reimbursement
- Flexible Schedule
- Employer paid Life and Disability Insurance
- Monthly Health and Wellness incentive
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.